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Physical Security Support Engineer


Cork, Ireland


Amazon Global Security Operations (GSO) is looking for a highly motivated, detail oriented individual to provide application support, troubleshooting, and customer issue resolution for the GSO Security Integrations Group. This individual will work with other engineers to support Amazon Operations' physical security system infrastructures, including: access control, CCTV, visitor management, and incident management systems. The Security Integrations Group is a 24/7 operation, and shift work will be required, potentially including nights and weekends.

Responsibilities include:
· Day-to-day support operations of a fast-paced complex distributed physical security infrastructures
· Responding to telephone, ticket and e-mail requests in a professional, efficient manner
· Performing various programming and technical project / administrative related activities on the security systems
· Following standard procedures for proper escalation of issues to the appropriate teams
· Reviewing and recommending logical and technical design as defined by documented standards
· Documenting knowledge in the form of knowledge base articles
· Participating in an on-call rotation


· Experience working in either a customer facing IT role, or the security industry
· Highly self-motivated to solve problems efficiently
· Demonstrate strong customer service skills
· Proven ability to manage multiple tasks with shifting priorities
· Ability to quickly learn new skills and information, and retain that knowledge
· Proficient computer literacy proven through work experience or education
· Ability to build and maintain strong working relationships with internal and external partners
· Ability to work any shift within the 24/7 operations, including holidays and weekends


· Bachelors or Associates degree in a related field (Information Technology, Communications, Business, Criminal Justice, etc.)
· Experience working with Physical Access Control Systems (e.g., Lenel, Honeywell, AMAG, etc.), or their associated hardware
· Experience working with and administering Windows or Linux client/server operating systems
· Experience working with Microsoft SQL Server
· Experience working with PowerShell or other scripting languages
· Experience working with Amazon Web Services products or technologies (e.g., EC2, S3, RDS, Kinesis, etc.)
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran


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