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ISV Success Manager


London, United Kingdom


Would you like to be part of a team that is redefining the IT industry? Amazon Web Services (AWS) is leading the next paradigm shift in computing and is looking for a world class candidate for an exciting new role at AWS as an ISV Success Manager. This role will support the overall success of the Technology partner program in EMEA, leading that for a portfolio of ISVs based in the UK. This position is a fast-paced, rich opportunity for someone to take their experience to the next level. As the ISV Success Manager you will hold a holistic view of the business generated by our ISVs and will help develop an ISV program plan working with different teams within the wider AWS EMEA organization.

You will become a trusted point of contact for a portfolio of ISVs by earning their trust on a continuous basis. You will earn their trust through demonstrations of a deep understanding for their business issues and concerns, displaying competence in various business management disciplines; supporting our ISV Technology Partners towards a successful and sustainable business.

You will drive towards end-customer value that results in business growth to both ISVs and AWS by being Partner-centric in all activities, serving as an advocate for them within AWS, and accurately representing AWS within ISVs’ organization. This role is unique from other roles in AWS in its overall focus on establishing and maintaining the business execution plan with Global ISV’ Partners, based in the UK, and helping ensure that joint business growth metrics for EMEA are set, met or exceeded.

· Orchestrate different resources within the AWS’s organization to support ISV Activities and create/ maintain a long-term, scalable channel model.
· Develop and maintain business plans with focus Global UK based ISVs, establishing clear, mutual commitments around marketing, readiness/skills development, and sales and incorporating the rhythm of the relationship clearly. Review this plan in clear periodic Business Reviews with the ISVs EMEA stakeholders to monitor progress and establish corrective actions as needed.
· Drive program execution across activities involved in the completion of commitments and goals established in the Business Plan, including coordination of AWS’s investments, lead generation-related activities, training and readiness, and certification of technical and marketing resources. Constantly maintain a clear view of the return on mutual investments.
· Work with Global UK based ISVs to maintain healthy growth as indicated by velocity and coverage ratio versus the established business goals. Organize regular pipeline reviews to ensure pipeline information is thorough and accurate according to AWS’s adoption solution stages. Hold reviews (for large opportunities) with both ISV and AWS Account management Teams to identify best practices to leverage or lessons to be learned.
· Broker internal resources, tools, references and/or investments needed to execute on the business plans in order to help Global UK based ISVs meet the set goals


· Extensive experience working with customers and/or partners through account management, product management, program management and business development engagements, as examples
· Experience working with C-level decision makers and strong familiarity with decision making processes in enterprise customers
· Demonstrated experience building new business plans, working with multiple stakeholders including direct and channel marketing, product management and account management teams
· Strong business acumen, entrepreneurial spirit, and interest in demonstrating, building, and developing both AWS’s and ISVs’ capabilities


· Experience in managing partner business working through pipeline, planning and deployment cycle.
· Strong experience in enterprise software and familiarity with cloud computing platforms and services
· Experience building effective programs for UK based ISV partner channels.
· Demonstrated strong leadership, interpersonal skills, as well as a profound willingness to collaborate with multi-locational, cross-functional teams internally and externally.
· Excellent communication and presentation skills, both written and verbal in English


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