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Learning and Development Apprentice Manager


, United Kingdom


If you are passionate about developing our associates and managers of the future in way that delivers results, then this is your chance to make history!

Amazon is looking to introduce apprenticeships in record numbers, and across an expanding range of functional areas. As a company we are expecting to see a return on our investment in skills training and development; we believe apprentices will make us more competitive and drive-up productivity. Equally important, our apprenticeship programs will send out a strong signal of our continued commitment to the communities from which we recruit and support.

The Learning and Development (L&D) Apprentice Manager is a central member of Amazon’s apprenticeship management team and plays a key role in managing the apprenticeship program. In particular, the post holder will ensure the apprenticeship team responds to the need of the company and grows Amazons apprenticeship provision into new vocational areas. The L&D Apprenticeship Manager will be responsible for ensuring Amazon’s apprenticeship provision is delivered with success and is audit compliant.


You will ensure that a positive learning experience is created and delivered. The extent of your responsibilities will include but are not limited to:
· Manage the overall delivery of the apprenticeship programs to ensure timely completion of all learners, you will be responsible for the quality of the apprenticeship provision in terms of success, retention and progression and for the development and extension of the apprenticeship programs across our UK network.
· You will be responsible for setting up and delivering apprenticeship programs across all relevant Amazon sites ensuring they meet government priorities as well as our internal targets.
· You will act as the main account holder for Amazon’s Digital Account monitoring and reporting financial data to Senior Management/Funding Business Analyst.
· Manage the LMS platform.
· Work with the PR manager to build relationships with local schools and colleges to increase awareness and promote Amazon’s apprenticeship program.
· Work in partnership with our preferred providers to design, create and implement the apprenticeship programs’ eligibility standards, interview and assessment strategy, plan and processes.
· Be an active and influential member representing and promoting Amazon’s needs on relevant Trailblazer groups.
· Lead on the provider tender, application and selection process including liaising with key stakeholders such as legal, operations, HR, procurement and relevant independent governmental organizations to ensure the process is legally and morally compliant.
· Promote brand usage on all learning, training and assessment material.
· Create and own the stakeholder communication strategy and plan to ensure all those involved in the successful delivery of Amazon’s apprenticeship program are fully informed and supportive of the program’s main aims and goals.
· Provide line management support and leadership to the individual apprenticeship program managers.
· Ensure all internal stakeholders are informed of changes/amendments to relevant funding, legislative and regulatory policies, frameworks and procedures.
· Work with training providers and subject matter experts to design, create and maintain training and learning material bespoke to Amazon.
· Hire apprenticeship managers as the requirement for apprenticeship grows.


The successful candidate will be progressive, hands-on and customer-obsessed with the credibility and gravitas to succeed in a fast moving and customer-focused commercial environment. The successful candidate will:
· Possess problem solving and analytical capability; experience of managing ambiguity and analyzing metrics to find root causes and develop short, medium and long-term plans
Have the ability to develop effective working relationships with employees at all levels;
· Have a proven hands-on attitude, be flexible and adaptable, demonstrate the ability to motivate and influence others, possess strong change management, negotiation and influencing skills and have intellectual curiosity; bring valuable insight into the team/business


· Have significant Learning experience ideally within a high volume, fast paced and customer focused environment;
· Degree level qualification from an accredited university in a related discipline (HR, Learning Education or Training etc.)
· Post graduate qualification e.g CIPD, Learning or equivalent;
· Experience managing apprenticeship programs from including development and evaluation;
· Excellent planning and project management capabilities
· Strong communication (verbal and written) and relationship management skills
· Applied knowledge of measurement, statistics and program evaluation
· Good understanding of MS Office tools (Outlook, Excel) and HR and Learning information systems would be advantageous.


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