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Quality Assurance Manager


Glasgow, United Kingdom

Thales teams deliver cutting-edge solutions to armed forces all over the world. We are Europe’s number one supplier of defence electronics and a leading provider of integrated air defence systems. But our people don’t just work with incredibly advanced technology. The armoured vehicles we build can resist the full force of improvised explosive devices, while our avionics solutions control some of the world’s most iconic military aircraft. Together, our people make the world safer.

Join Thales as a Quality Assurance Manager to support the business through a key Quality transformation programme and lead a group of Quality Engineers within the Glasgow office. The role offers the opportunity to contribute to improving the maturity of the Industry & Supply Chain function in line with the operating model subscribed to by the business. You will provide a critical role in promoting a culture of Quality and empower operational teams to take responsibility for managing Quality on a daily basis through leadership and guidance to continually improve customer requirements.

Key Responsibilities

• Be the Industry lead for Quality Assurance working across all key Operational functions to provide expert support and guidance on quality
• Identify and facilitate root cause analysis and investigation work, ensuring that corrective and preventative actions are identified
• Lead and provide guidance on the effective use of continuous improvement tools and techniques to improve the overall performance of the business
• Conducting and facilitating milestone lessons learned workshops where necessary
• Maintain stakeholder engagement internally, with suppliers and with the customer to measure and improve overall customer satisfaction
• Interface directly with the Head of Industry to improve and facilitate Quality performance by supporting the monitoring and measurement of performance
• Anticipate changes, new standards and regulations, and identify innovative solutions to them
• Ensure that an effective audit programme is in place for the Industry & Supply Chain function.

Skills, qualifications and experience

• Experience implementing, analysing and leading development of improved processes, methods and tools
• A high level of communication skills, you will experience dealing with both technical and non technical people at all levels of the organisation
• Knowledge of Lean/Sigma principles
• Member of Chartered Quality Institute would be advantageous
• Engineering/ business degree or equivalent.

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