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Sr. Engineer Systems Support

Mastercard

Dublin, Ireland, Ireland

Who is Mastercard?

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives.  We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Job Title

Sr. Engineer Systems Support

Job Summary
CTC Admin File Transfer specialist will be responsible for the configuration of File Transfers for MasterCard. This is a 2nd level /IT support position. Assist with the day-to-day support functions for File Transfers which includes frequent communication with Customers and Internal Support Teams. Support includes working with Vendor Products and MasterCard developed solutions.


Overview
• The purpose of the team is to support File Transfers with our customers
• To Support the Operations Command Center as a Level 2 support
• To establish connectivity for File Transfers in support of our application teams
• Communicate with our customers on the requirements for setting up file transfers
• To ensure timeliness of delivery of the transfers and resolve any type of issues
• Are you Self-Motivated?
• Are you detail oriented?
• Do you have the ability to research difficult issues?

Role
List only the essential responsibilities of the position in bullet form – 5-6 maximum. Begin each with a present tense, action verb.
• Communication with various teams and the customer on the requirements to set up File Transfers.
• Coordinate the necessary Change Control request to support updates to the environment.
• Act as a 2nd level support of the Operations Command Center
• Facilitate conference calls to test and validate connectivity.

All About You
• Knowledge of the Mainframe environment including strong knowledge of TSO and associated tasks.
• Working knowledge of Connect:Direct. This is an IBM product.

• Experience with Data Translations between multiple Operating Systems including Mainframe, Unix, Windows etc.
• Strong trouble shooting ability.
• Experience with Microsoft Excel and Access.

Equal Opportunity Employer

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