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Customer Care Executive
Schneider Electric is the global specialist in energy management and automation. With revenues of ~€27 billion in FY2015, our 160,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives.
IMServ, a key division of Schneider’s UK business, has a rich heritage in Data Collection and Metering services, covering 25% of the UK’s entire electricity consumption with over 250,000 metering points.
The Energy User/Partner channel requires a dedicated team player to join its Customer Delivery team. Working as part of an enthusiastic and professional team, the Customer Care Executive is responsible for delivering friendly, flexible and exceptional service to customers in the best traditions of the company. As the first point of contact for customers, you will be absolutely essential in creating a positive customer experience and delivering quality services. Duties will include, but not be limited to:
Handling verbal and written customer queries and complaints within operational and contractual performance levels and set timescales
Making proactive outbound calls to customers to resolve issues and help facilitate payment of outstanding debts
Aiding in the resolution of any contractual non-conformities through escalation and assistance
Supporting other departments in dealing with customer queries
Managing and understanding the expectations of the customer and to ensure service lines are adhered to
Identifying system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these
Processing/supporting the order taking process for all services
Processing/supporting contracts for all services
You’ll be a strong communicator with prior customer service experience and problem solving skills, and the ability to work in a complex environment with conflicting demands. Experience of MS Office products is also important.
The role comes with an attractive salary and benefits package, and is a great chance to work in a friendly and stimulating environment. Opportunities for progression exist both within IMServ and the wider Schneider group.
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