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Customer Care Advisor (Work Management Coordinator)

Schneider Electric

Milton Keynes, United Kingdom

Schneider Electric is the global specialist in energy management and automation. With revenues of ~€27 billion in FY2015, our 160,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations.

IMServ, a key division of Schneider’s UK business, has a rich heritage in Data Collection and Metering services, covering 25% of the UK’s entire electricity consumption with over 250,000 metering points.
There are currently several opportunities within Work Management for enthusiastic, results driven individuals with excellent customer service skills to join the team.

Key Responsibilities
·Proactively planning metering work in line with customer expectations
·Supporting customer projects to provide accurate and timely implementation
·Proactively managing the technicians schedule to fully utilise available time

Daily tasks include
·Making outbound calls using various data sources to assist with prioritising
·Dealing directly with suppliers and customers to schedule field work on the phone and occasionally by email
·Process job movements
·Reviewing technician’s schedules

Personal attributes required for the role are
·Ability to prioritise own workload
·Excellent customer service skills
·Excellent ownership of tasks – own to resolution
·Telephone experience
·Ability to work within a fast past, target driven team
·Able to navigate a variety of systems to complete daily tasks
·Calm under pressure

The role comes with an attractive salary and benefits package, and is a great chance to work in a friendly and stimulating environment. Opportunities for progression exist both within IMServ and the wider Schneider group.

We promote diversity and inclusion because we recognise they are a source of strength and competitive advantage. Creativity and innovation spring from a mixture of backgrounds and viewpoints. At Schneider Electric, we believe that helping you as an individual to realise your full potential will help the company overall to achieve outstanding results.

Please apply on line.

Primary Location: United Kingdom-England-Milton Keynes
Schedule: Full-time
Unposting Date: Ongoing


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