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Head of Quality, DMS


Templecombe, United Kingdom

As the European number one in defence electronics and the world number two in defence radio communications, Thales is a leading name in the global defence and security markets. In addition to equipping over 40 naval forces across the globe, we have a proud 125-year heritage here in the UK. Today that is represented in our key role delivering the Queen Elizabeth Class aircraft carrier and our programmes include the world's most advanced, fully integrated, passive and active search and attack sonar suite fitted to the new Astute Class submarine.

As our Defence business experiences growth, and in turn transformational change, we must ensure our internal functions adhere to best in class practices and process improvements. To support this growth we’re looking for a Head of Quality to partner with the business through a period of change, and drive quality and improvements at a local level, in line with Group strategy.

Key Responsibilities
Support and champion the UK approach to capability maturity
Champion wholesale benefits of increased governance and initiatives
Implement common Quality reporting in line with Group policy, including alerts, veto, compliments and complaints
Deliver migration plan to have common tools, UK-wide, to support the quality function and all business disciplines
Using the annual Voice of the Customer results and report, agree targets against the benchmark scores for improvement opportunities
Lead and motivate a team through change

Skills and experience
Experience of Business Analysis
Track record of success in delivering business systems, business process improvement and business cultural change
Business delivery experience, especially in complex bid and project management
Ideally Engineering background/understanding
Management of multi-disciplinary project teams
Significant experience in a management role in a related complex Function / Project / Operations environment with a reputation in change management.

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