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HR Operations Advisor


Crawley, United Kingdom

Thales technology makes it possible for two thirds of planes to take off and land safely. Thales also protects 80% of the world’s payment card transactions and is Europe’s number one supplier of defence electronics. Beyond that our people have made London’s Jubilee and Northern Lines 20% more efficient and have delivered more than 300 air defence radars in 26 countries. We’re a leading name in our markets and a diverse, constantly evolving organisation. Join us.

The HR Operations Advisor role is critical to defining and ensuring consistent application of policy and process. The HR Operations Advisor will provide advice and guidance to the employee, line manager and HR population when faced with HR questions and issues.

The role holder will also be expected to build strong relationships with the HR Operations Partners, the Heads of HR and the wider function to ensure procedure and policy are implemented appropriately and consistently. There will also be an on-going requirement to ensure procedures and policies remain fit for purpose.

You will respond appropriately to trends identified as part of their UK wide remit and will also play an active role in project delivery and in supporting consultation activity and change management initiatives.

The role is intended to operate as a central point of contact for consistent HR advice, guidance and project support as part of an HR team that is responsive to change, benchmarked in the upper quartile and contributing to business growth.

The HR Operations Adviser role is based in our Crawley, West Sussex offices and is a 12 month fixed term contract.

Key responsibilities
Managing cases on a wide range of HR issues including investigations, absence management, flexible working and informal performance management.
Act as an internal escalation point for resolution of issues.
Work closely with other areas of HR and business managers to deliver best practice key consultation/change programmes.
Expert understanding of HR legislation and policy and applying this expertise when delivering legislative, policy and procedural advice and guidance to line managers, employees and, where necessary, HR.
Providing central guidance to HR colleagues, employees and line managers in a consistent and timely fashion across UK operations.
Building and maintaining a suite of procedural documentation that can be applied to all employee relations situations.
Drafting and ensuring accurate and consistent application of HR policy and ensuring that updates are managed and delivered in line with legislative changes.
Working with HR and HRSS teams to ensure awareness of updates and correct and consistent application of the policy within the UK.
Up-skilling and training of the HRSS teams to ensure Tier 0 and Tier 1 services are compliant and supportive of business as usual, consultation activity and compliment any project work through sharing of information.
Working with the HR Operations Process and Data Analysts to ensure governance of policy and process is maintained across the HR community and communicating with HR Operations Partners regarding training requirements or other interventions where improvements are identified.
Ad hoc support for HRSS teams in relation to annual lifecycle activity.
Owning and leading on work packages which form part of the Advisory remit and supporting the rest of the Advisory Team to deliver in line with requirements.
Identifying and defining areas of improvement and leading the Advisory Team in implementing change.
Offering support and assistance to peers where work is unfamiliar or complex and displaying best practice.
Being mindful of team workload and capacity and escalating risks and concerns.

Skills, qualifications and experience

Expert knowledge of employment legislation and HR policy is essential for the role.
Employment Law / HR policy implementation is essential for the role
Previous experience of working in a shared services environment, including operating in periods of change is essential
Stakeholder engagement and relationship management across a variety of locations, functions and businesses is required and the ability to engage with senior employees.
Previous experience in the design and delivery of HR policy and documentation is required for the role
Case/claim management experience
Excellent written and verbal communication skills and an eye for detail are essential to delivery of HR policy and consultation activity.
The ability to prioritise workload and ensure delivery against critical objectives is required.
Time management capability and the ability to work without day to day direction are critical to the successful delivery of the role.
An understanding of HRSS technology and the use of this during business as usual and consultation processes is essential.
Degree level qualification or equivalent

Legal qualification

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