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Creative Production Manager

Amazon

London, United Kingdom

DESCRIPTION

We are looking for a detail focused, process driven, and highly-motivated individual with passion for customer service to help scale our growing advertising business.
The successful candidate will work closely with advertisers, media agencies, and internal teams across sales, account management, and design. Working on a wide variety of clients (including multinational) you will be responsible for the end-to-end management of the creative production process, from asset delivery and ad policy, to managing creative production via internal and external design teams across all Amazon platforms (Desktop, Mobile, Kindle Devices, AAP, DPReview and IMDb).
With strong project management skills, the Creative Production Manager will ensure seamless execution of campaigns across these multiple platforms, delivering to client needs and assist in driving new and repeat opportunities for the business by providing exceptional customer service at the highest standard.
The role is enriched by the opportunity to participate in and lead projects across a variety of initiatives, for example relating to product development, workflow improvements and performance analysis.
The fast paced environment provides keen individuals with constant opportunities to learn, be curious and develop their skills.

Responsibilities
· Primary liaison between Clients/Agencies, Sales, Account Management, off-shore Trafficking, Design, and Retail for creative planning and technical support for all campaign executions throughout the campaign lifecycle (including asset delivery, ad policy, and tracking tags).
· Utilising strong project management skills to drive creative delivery, implement campaign schedules, monitor campaigns and troubleshoot campaign related issues. Analyse asset related campaign KPI’s and advise account teams on opportunities for optimization.
· Enhance our advertisers’ custom experience by supporting flawless delivery of custom solutions.
· Quality assurance of campaign assets and landing pages to meet high bars for design and content in accordance with creative acceptance and ad policy.
· Responsible for performance focused design and content of assets in cooperation with clients, design, and account teams.
· Owning project briefing process for design teams and task prioritization.
· Planning and delivery of client workshops to improve asset content, creative delivery, and raise awareness of Amazon policy.
· Application and setting of best practice across all processes and workflow, contributing to training of new starters.
· Contribution and ownership of local and international projects relating to improvement of products, workflows, and go to market for new products.

BASIC QUALIFICATIONS

· Passion for advertising, the digital environment and technology. Adaptable and fast in learning new processes and tools, demonstrating strong technical/operational capabilities.
· Excellent interpersonal skills with the ability to communicate effectively across all levels with internal and external stakeholders, underlined by strong presentation, verbal, and written communication skills
· Self-starter, goal oriented and flexible who enjoys working in a fast-paced and at times ambiguous environment.
· High attention to detail, ability to deliver campaigns whilst keeping people and process moving to tight deadlines.
· Team player with a solution focused and customer centric attitude, and the ability to work independently and accurately in a high pressure environment.
· High affinity towards data and technology with proven ability to dive deep and analyse opportunities and processes.
· Good working knowledge of MS Office and basic understanding in Photoshop, HTML5, and Rich Media, familiarity with Salesforce and experience in ad trafficking and/or digital creative production is a bonus.

PREFERRED QUALIFICATIONS

Ideal Qualifications
·Bachelor’s degree, preferably in media, computer science, or business; or equivalent work experience.


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