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Data Center Operations Training Specialist

Amazon

Dublin, Ireland

DESCRIPTION

We’ve experienced rapid growth in the demand for a wide range of training courses. To meet these needs the Infrastructure Operations Training team has been tasked with creating blended training programs the support employees working within our Amazon Data Centers, globally.

The successful candidate will have a data center background, excellent writing skills, and the ability to translate complex technical content into easy-to-understand training. Additionally, the ideal candidate will have training or technical documentation experience, and above all will have a passion for learning and teaching others.

BASIC QUALIFICATIONS

· Technical Training delivery experience
· Understands the content development process
· Recent and relevant hands on experience creating training aids, training materials and/or written instructions/procedur
· Act as a training subject matter expert for the development of training on various policies, processes and procedures within our data centers
· Conduct training needs assessments on a range of requests
· Use e-learning authoring tools (Captivate, Camtasia) to develop engaging training content
· Deliver practical, hands-on training for Infrastructure Operations teams

PREFERRED QUALIFICATIONS

· Collaborating with training team members to ensure training classes are scheduled in accordance with our global curriculum
· Liaising with Infrastructure Operations teams and other stakeholders to determine their needs and requirements
· Organizing and delivering instructor led training, workshops, webinars and other learning events for Infrastructure Operations teams
· Overseeing training and documentation projects, including daily/weekly reporting responsibilities
· Creating and updating training content (in various forms/formats), assessments, documentation and practical training to further enhance our training curriculum
· Reviewing relevant training content and documentation prepared by other members of the training team and supplying timely feedback
· Assisting in growing the in house training function within Infrastructure Operations for continuous learning.
· Working with management to coordinate training exercises and drills, where applicable

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