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Kindle UK Senior Technical Account Manager


London, United Kingdom


We are looking for a Sr. Technical Account Manager to join the Kindle Content Operations team based in UK. The Technical Support Manager will own the operational relationships with book publishers to ensure the seamless flow of digital book content and metadata throughout the digital supply chain to end consumers.

The Technical Support Manager is responsible for building relationships with publishers as well as with internal stakeholders in content acquisition, product management, engineering, and operations, to drive end-to-end integration of digital content within Amazon systems. Technical Support Managers work with publishers to solve issues around digital content creation, onboarding, ingestion, troubleshooting, file formats, and helps define and adhere to best practices. The successful candidate will be a strong self-starter, thrive in a fast-paced, goal-oriented environment, have a demonstrated ability to solve technical challenges, and be able to credibly coordinate between teams of technical resources and business stakeholders.

Position Responsibilities
· Maintain ongoing relationships with publishers and conversion houses around technical and operational issues such as data transmission, cover images, metadata (XML/Onix), digital file formats, and content ingestion portals specific to Amazon.
· Interact with digital content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, clearing and reporting.
· Consistently improve content and Kindle customer experience by delivering superior publisher support.
· Innovate processes and manage projects that enable content providers to sell their Kindle content in an efficient and timely manner.
· Leverage relationships, automation, and new technology to improve cycle time, throughput, and yield of Kindle titles from ingestion through distribution


Experience and skills required
· Sufficient relevant hands-on experience in Internet product development.
· Proficient in data extraction and analysis using SQL and Excel.
· Programming or scripting basics (e.g., Shell, VBA Scripts, Perl, Phyton).
· Familiarity with web technologies used in ebook content production: Content Authoring Tools, CSS3, HTML5, XML
· Technical aptitude and familiarity with digital media in terms of distribution, formats and platforms.
· Demonstrable deep technical knowledge of transforming print into digital content
· Strong creative and analytical problem-solving skills, strong sense of ownership, and a self-starter
· Proven track record in leading relationships with vendors and internal teams alike
· Excellent oral and written communication skills and a track record of relationship management.
· Fluency in English and Arabic is required.
· BS/MS (Computer Science or Engineering) is required.


· Fluency in additional European languages preferred.
· Technical knowledge of ONIX
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

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