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Head of Quality, DMS


Templecombe, United Kingdom

A key leadership opportunity has opened in the Defence Missions Systems (DMS) business for an ambitious individual who would benefit from broadening their skills and experience through the Head of Quality role.

This is an important and influential position and the successful candidate will be responsible for quality assurance and customer satisfaction at three of Thales’ major sites in the UK for DMS; Templecombe (MMS Under Water Systems), Cheadle (MMS Above Water Systems), and Crawley (ISR – Intelligence, Surveillance & Reconnaissance).

A strong and successful background in an operational or functional role would give our ideal candidate the basis for a strong claim to this role. Whilst a track record of working within the Quality function is not required, having a passion for quality in everything you do is essential.
An ability to influence stakeholders throughout the DMS business, UK Corporate and Group level is critical.

The DMS business has ambitious growth plans over the next 5 years and this is a chance for you to help make this growth a reality and make it sustainable. Sustainability will come from getting things right first time, delivering on time, improving our competitiveness, and from our products performing reliably for our customers.

Key Responsibilities;
Implement and ensure the application of Group Quality, Customer Satisfaction and Quality Assurance polices, the Group Reference System (Chorus 2.0) and establish governance structures and processes.
Deliver Quality Assurance to Bids, Projects and Products – proactively supporting Project Execution
Provide early warning to the Functions and Business of risks to Bids, Projects and Products, and establish a constructive approach to raising alerts and vetoes
Support and champion the UK approach to business and function maturity
Implement common Quality reporting in line with Group policy, including alerts, vetoes, Customer compliments and complaints
Deliver migration plans for common tools to support the Quality function and all business disciplines
Using the annual Voice of the Customer with the business representatives, agree targets against the benchmark scores and support the CBU plans to achieve excellence
Lead and motivate a multi-site team to deliver our commitments and change programmes

Skills and experience in some of the following;
Business delivery experience, especially in complex Bid and Project Management, Operations, Engineering, Purchasing, Industry, or Quality.
Significant experience in a leadership role in a complex Function / Project / Operations environment with a reputation in change management.
A track record of managing multi-disciplinary teams with diverse stakeholders
A track record of success in delivering business systems, business process improvement and business cultural change

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