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Instructional Designer


Cork, Ireland


Amazon's EU Customer Service team is seeking a creative, tech-savvy Instructional Designer with experience in building engaging learner-centered and performance-based learning solutions that include application and customer interaction simulations. The Customer Service Instructional Design team develops and maintains training programs that support Customer Service associates throughout the EU. If you are a native English speaker, passionate about adult learning and an expert with application simulation tools – then this job is for you!

As an Instructional Designer on the Customer Service team, you will:
· Skillfully perform needs and task analysis to create targeted and engaging learning solutions that blend instructor-led with virtual classroom, and other modalities as appropriate
· Flex your skills to create instructor-led, virtual classroom, gamified modules or training content in other modalities as required
· Measure the effectiveness of learning interventions using key performance metrics
· Follow a modular, standardized process to create learner-centered, performance-based training that is flexible, adaptable and scales gracefully across the EU region
· Manage multiple, complex projects with tight deadlines and time-critical deliverables through their entire life cycle
· Effectively communicate training strategies to senior-level leaders
· Build and maintain relationships with global stakeholders including business and operations teams
· Collaborate with call center teams and subject matter experts across the network and partner with other Instructional Designers


· Bachelor’s Degree in instructional technology, instructional design or a relevant field
· Three years relevant experience in instructional design
· Demonstrated skills in needs analysis and in the development of performance-based training (instructor-led, virtual classroom, and other learning modalities)
· Experience designing and developing application and customer simulations
· Experience with publishing and tracking learning objects in an LMS (Cornerstone On Demans - CSOD as a preference)
· High proficiency with the Captivate and Articulate Storyline application simulation tools
· Experience in Social Learning and Gamification
· Familiarity with SCORM
· Proficiency with Microsoft Office products
· Proficiency in Photoshop or other graphic design packages


· Master’s Degree in Adult Learning, Instructional Design, Learning Technology, or a related field
· Self-starter, with proven experience of working on projects with a geographically dispersed team
· Fluency in (one of these in addition to proficiency in English) French, Italian or Spanish
· Demonstrated skills in analysis and evaluation using standard contact center metrics
· Experience with digital video equipment / editing package
· Familiar with the Amazon brand and shopping experience


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