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Bus Dev and Analytics Manager


Dublin, Ireland

DESCRIPTION was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. AWS (Amazon’s cloud business) has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS), you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. Amazon leaders have said publically that AWS can be as big as our retail business and we are growing fast with a release cycle that saw 400+ features launched in 2014.

The AWS Support team is both a self-standing P&L and a critical operational function with the ability to drive Free Cash Flow and a world-class customer experience. AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the portfolio of products and features provided by Amazon Web Services. Customers include very large Enterprises (e.g. Dow Jones, NASDAQ, and Nokia); Public Sector companies (e.g. NASA JPL) as well as fast growing businesses and internet companies (e.g. Shazam). The AWS Support organization is global with 17 locations around the world. As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with customers as well as internal product teams across the full breadth of AWS services. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to AWS success.

As a Bus Dev and Analytics Manager for AWS Support, you will be responsible for developing KPIs, programs, tests and research in order to drive business solutions using computational techniques, statistics and business fundamentals to support strategic and tactical decision-making. The ideal candidate will have significant experience leading business development, intelligence, metrics and analytics initiatives, performing large-scale data analysis and reporting which drive actionable business decisions. This leader will then need to be able to utilize these actionable insights in a manner that focuses on the AWS Support business and its operations, and most importantly our customers. This person has the opportunity to leverage the extensive customer engagement datasets and provide meaningful insights to improve the customer experience as well as optimize business decisions for AWS Support and other AWS teams.

In addition, the role requires a person who has partnered with technical business leaders to grow the business by identifying areas of opportunity, optimization and drive product improvements and innovation. This position also requires a candidate who is able to drive P&L improvements in revenue, contribution and net margin through our operations and product offerings as well as influence technical decisions associated with our products and services. Last, this role requires influencing and providing direction to a myriad of technical teams in the areas of business, operations, technical requirements, standards and SLA’s by analyzing data to identify trends and opportunities.

This is a highly visible position that will interact at all levels of the AWS business.

Become part of this unique opportunity to make history defining the evolution of cloud computing.

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.


· A bachelor’s degree in engineering, statistics, applied mathematics or computer science is required. An advanced degree from a highly respected academic institution is strongly preferred.
· Prior management and leadership experience.
· 10+ years’ experience developing key metrics and analytics that drive business decisions and actions.
· Strong business acumen with an understanding of the marketing, accounting, decision support models, operations, leadership, and financial levers that drive profit, loss and customer experience.
· Deep experience with data mining, analytics, and advanced modeling techniques.
· Proven track record of being able to learn, develop, innovate and implement new technologies.
· Extensive hands-on experience working across multiple disciplines presenting findings to an executive audience.


· An MBA is preferred.
· Experience working with geographical diverse teams is a plus.
· Knowledge of cloud computing and AWS services is a plus.
· Strong knowledge in application development using JAVA, PYTHON, R, etc.
· Prior experience using reporting tool such as Tableau, Kibana, Qlik or equivalent.


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