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Account Manager


London, United Kingdom


Account Manager, Digital Advertising
Amazon Media Group (AMG)

At Amazon Media Group (AMG), our focus is on digital advertising and media solutions for our clients that informs and enriches our customer’s shopping experience. Our solutions feature across desktop, mobile, Kindle devices and our programmatic network. We are looking for an excellent Account Manager to join our talented team, working across the high-profile and rapidly growing Inside Sales vertical. Liaising with clients and internal teams, the Account Manager will be responsible for all aspects of ad campaign management, ensuring seamless execution of smart, effective campaigns that deliver to clients’ needs and assist in driving repeat opportunities for the business.

Our ideal candidate is motivated by working on insight-driven strategic campaigns and projects, with a genuine understanding of and appreciation for excellence in performance & customer service. This is a client facing role so you'll need to be consultative, super-organised, and able to educate and build trust with clients in a new business environment. You will inspire confidence from colleagues and clients at all levels.


· Establish solid relationships with clients and internal teams to manage priorities, schedules, and deliverables whilst always ensuring a first-class service, product education, and performance-driven solutions.
· Use excellent organizational and project management skills oversee the end-to-end management of campaigns to drive flawless campaign execution and success.
· Analyse campaign performance against key metrics to identify, recommend, and implement optimisations to increase efficiency, drive high renewal rate and meet clients’ KPIs
· Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns
· Leverage our suite of rich data, targeting and product channels (Owned & Operated, Mobile, Kindle, Amazon Advertising Platform) to develop tailored solutions that meet clients’ goals
· Troubleshoot any technical or implementation issues to develop quick and effective solutions
· Serve as a source of market intelligence for other areas of the Display Advertising team (e.g., product development, product marketing, pricing) and assist in the development of best practices and operational efficiencies

If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them – then we want you to come join us and make advertising even better.


Qualifications and Experience:

· Proven experience in a client facing, account management role within digital advertising
· Proven experience of providing in depth data analysis on digital advertising campaign performance, both during campaign lifecycle and as post campaign analysis
· Experience of using in depth post campaign analysis to recommend future campaign activity changes
· Experience of making digital advertising campaign optimisation recommendations, based on detailed campaign performance analysis, and implementing these suggestions
· Proven experience of presenting and communicating key campaign metrics to both internal stake holders and external clients to drive customer relations and continual growth of accounts via upselling suggestions
· Ability to work cross-functionally and with a broad range of internal stakeholders and departments
· Ability to manage and grow accounts across Europe
· Ability to contribute to process improvement, inventing and simplifying within existing processes
· Sound judgment and flexibility in balancing program requirements, tight deadlines, and keeping people and projects moving on schedule with high attention to detail
· Experience of using data analytics to handle objections
· Advanced Microsoft Excel and PowerPoint skills
· Bachelor's degree in Media
· Experience with retail environment and merchant management


· An understanding of the technical aspects of digital advertising campaigns to support clients in campaign lifecycle is preferred


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