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Author Relations Manager

Amazon

London, United Kingdom

DESCRIPTION

Amazon Publishing is seeking a highly motivated Author Relations Manager to provide world-class customer service to authors working with Amazon Publishing. You will be responsible for working directly with authors on a wide range of issues and will advocate relentlessly on their behalf to help build the world’s most author-centric publishing house. You will be working with many teams, both locally and around the globe to contribute to representing Amazon Publishing authors‚ best interests at every step in the publishing process including assisting with questions about their publishing experience, from payment and sales reporting to contract details.

This position is on a small team in a start-up environment therefore, a love of books, flexibility, a strong work ethic, high energy and a good sense of humor are must-haves.

Responsibilities include:
- Communicate effectively with authors and vendors.
- Work closely with the Amazon Publishing business team to create new policies and processes that ensure a great publishing experience for our authors
- Obsessing over author experience by representing our authors‚ best interests at every step in the publishing process including assisting with questions about payment, sales reporting or contract detail
- Ability to prioritize and manage changing/conflicting work duties
- Quickly responding to and solving problems for our authors
- Ability to work with little direction/oversight and take initiative where needed and appropriate
- Assist with the development of author communication plans for new features, processes and programs, and implement them
- Demonstrated ability using strong business judgment

BASIC QUALIFICATIONS

· BA/BS degree required
· Experience working with customers (executive customer service, publishing)
· Exceptional written and verbal communication skills
· Strong analytical abilities, including experience working with MS Office, especially Excel
· High attention to detail and proven ability to manage multiple, competing priorities simultaneously
PREFERRED QUALIFICATIONS

· Ability and demonstrated experience to drive change that enhances the customer experience
· Proven track record of taking ownership and driving results by influencing and negotiating
· Excellent interpersonal skills, the ability to communicate effectively with senior management, and an intense customer focus
· Ability to translate customer needs into business and product requirements
· Ability to quickly learn and master complex tools and processes
· Demonstrated ability to use strong business judgment


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