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Operations Manager


London, United Kingdom


Operations Manager - Risk Investigations

Have you ever thought about what it takes to manage risk across hundreds of services and multiple geographies? We are seeking an excellent Operations Manager to join our Transaction Risk Management Services team. You will work as part of the operations team leading performance, projects and process improvement activities. Responsible for building and maintaining SOP’s, Metrics, Reporting and all aspects of our Trust and Safety Tenets to protect the Amazon brand and maximize trust in our systems.

We work in a rapidly changing environment where every day brings new challenges and new opportunities. You should have excellent business and communication skills and be able to work with business owners to develop and define solutions. This position involves regular communication with senior management on project status and risks. Cross-team coordination, project management and executive presentation skills are essential.

Summary of Responsibilities
· Team and Relationship Management: Supports critical relationships, working closely with country managers and key business stakeholders, of all levels in the business.
· Project Management: Focus is on medium to large, cross-functional projects that serve major parts of the business. Delivers on roadmap activities.
· Reporting & Metrics: Able to create both operational metrics and business reporting suitable for review managers to provide an in-depth understanding of business performance.
· Strategy: Develop long-term department strategies and significantly influences the cross-company project development and delivery processes and standards.
· Influencing: Strong influencing skills and negotiation skills.
Personal Behaviors
· Proactive: You display energy and initiative in solving problems, in a hands-on approach. You follow all possible avenues to get the job done.
· Adaptable: You undertake an ability to be flexible in your approach to your work. You will switch from complex, strategic tasks to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles.
· Quality: You demonstrate appropriate quality and thoroughness in your work.
· Integrity: You act with personal integrity at all times.
· Professional: You work within your team’s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work.
Critical competencies and requirements:
· Exceptional customer relationship skills including the initiative to discover the true requirements underlying feature requests, recommend alternative business approaches, and support engineering efforts to meet aggressive timelines with optimal solutions.
· Excellent written and verbal skills coupled with the ability to comfortably and confidently present to all levels within the business is required.
· Be an independent problem solver that can make high quality judgments and decisions quickly with excellent organization skills.
· Detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
· Strong ability to influence others who are not in your reporting chain.
· Demonstrable experience delivering projects, demonstrating excellent project management skills and appropriate technical aptitude
· Fraud experience, with a detailed understanding of both operations and project management.
· A quick learner, able to come up to speed on any type of technical project and credibly lead the team


· A Bachelor’s degree, minimum of 2.1 or equivalent.
· Strong operations and project management experience.
· Domain of experience should be within Fraud Investigations and/or Financial Risk Management Operations within the Financial Services/ E-Commerce or IT industry.
· Team management experience. A consistent record of leading a sizeable team
· A track record of implementing, delivering large projects and communicating effectively an executive level.
· Practiced working knowledge of Lean techniques such as Six Sigma.
· Advanced knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, or PERL skills.
· Analytical and interpersonal skills


· Multi-lingual skills (German, Spanish, Italian or French) or experience in managing multi-lingual team members/processes in these languages.
· Advanced qualifications such as MBA or Six Sigma.
In return, we will offer a competitive salary including base salary, stock units, and other benefits including healthcare. You will also have the opportunity to develop a rewarding career with one of the world's leading online retailers.


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