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Community Manager, Amazon Game Studios, Italy and Spain

Amazon

London, United Kingdom

DESCRIPTION

Amazon is all in on games. 2016 was a year of firsts for gaming at Amazon. In February, we released Lumberyard, a free, cloud connected game engine. At TwitchCon 2016 we revealed some of our new projects to the world, including three new games: Breakaway, New World and Crucible. 2017 will be another year of growth for us: what milestones will you be a part of?

We believe the evolution that began with arcade communities, growing to the live streams and esports of today, will continue to a future where everyone is a gamer and every gamer can create, compete, collaborate and connect with others at massive scales. If you share our belief that games will produce some of the future’s most influential voices in media and art, come join us. At Amazon, you’ll have the power of Amazon.com, Twitch, Curse and our digital and physical media publishing infrastructure available as raw material to forge a future filled with amazing experiences for players, broadcasters and creators.
Amazon Game Studios Europe is seeking talented Community and Esports Managers for our London office, to lead the community teams of each of our regions. Separate Community Manager positions are available for Germany, France, UK, and one combined for Italy & Spain. As part of the European community team, you will participate in building and executing our European community and esports strategic plans to support the launch of AGS games in your assigned country. You’ll level up the definition of delivering great engagement and exceptional player experiences to our gamers, customized to regional needs.

As Community & Esports Manager you will need to be a creative and analytical thinker with deep experience and proven achievements building an authentic and meaningful relationship between a game company and its player community. You’ll develop and oversee our engagement plans for your region, both online and at events, our editorial direction on the web and in social media, and our local competitive experience development. You’ll build strong relationship with a network of community members that are helping gaming grow, hell bent to support them. You will create and execute comprehensive plans, lead by example, and make everyone around you better.
Starting as an individual contributor, the Community & Esports Manager will later on be responsible for building the community team for assigned European country or countries, with team members assigned to each AGS game as they launch and grow in popularity. From then on you will be coaching your team in thinking really big and creatively on how to deliver exceptional player experiences, uniquely tailored for each local community. At the same time, you will be able to sync our community plans to AGS’s larger strategic goals, and maximize impressions, positive reception and overall player and media advocacy for our games.

All Community & Esports Managers report into the Head of Community & Esports, Europe.

Within the first year, we expect this leader to:
· Gain a deep understanding of our players and our games
· At first, bias for action and own the conversation with the community and all of local planning and execution
· Later on, coach and support their team by empowering team members and removing roadblocks for their success
· Build and oversee the execution of an ambitious community strategy in the assigned country for each of our game releases
· Lead our efforts to build a healthy, 2-way conversation between AGS and the local player community for each game, at events, in the forums and on social media
· Deliver data-informed reporting to game teams, to make the local community voice heard
· Help the local community understand the game teams perspective
· Oversee the last mile of the localization process of our editorial pipeline for web and social media, eventually creating and curating local content to integrate US content
· Oversee the development and execution of our local esports plans
· Coordinate effectively with the Seattle office, and the rest of community, marketing, game, finance and legal teams
· Ensure clear communication and coordination across relevant teams
· Work at European events together with the rest of the EU team to deliver exceptional player experiences

BASIC QUALIFICATIONS

· Excellent written and communication skills
· Experience in games community management
· Management experience
· Experience in esports
· Passion for games and the gamer community
· Ability to travel internationally
· Fluent English, written and spoken
· Fluent in either Italian or Spanish, ideally both
PREFERRED QUALIFICATIONS

· Deep national and/or international esports social network
· Experience in managing networks of influential streamers or tournament organizers
· Live event and esports event management experience
· Game design experience
· BA degree required


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