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Senior Service Technician


Dunfermline, United Kingdom


The Service Technician will have a direct impact on customer experience and will directly influence the site, its productivity and operation. The role impacts on all operational staff within the FC specifically those using conveyance, sortation or MHE equipment within the warehouse. The Service Technician carries out maintenance activity on shift and can affect how quickly issues are resolved; this can have a significant service and financial impact during peak times. To provide a reactive and pro-active, multi-skilled engineering maintenance service to all end users and for operational equipment and facilities infrastructure within the FC. If equipment is not available or performs badly it minimizes the capacity and throughput of the site. Within a typical FC will work on equipment such as: multiple Receive lines, pick towers, tote conveyance, multiple pack lines, automated sorters, hundreds of pack stations, dozens of Applicators and various pick carts, stow carts, Rebin walls etc.
The service technician should have completed a recognized Mechanical and/or Electrical degree

The Senior Service Technician will have significant on customer experience. The Senior Service Technician will have the ability to lead other Engineering technicians, design solutions for difficult problems, able to manage outside contractors, be on call for emergencies, ability to handle multiple projects and daily activities, and meet time lines. Develop plans on how to accomplish departmental and distributional goals.

Responsibilities will include:
· To provide a service that ensures all mechanical and electrical equipment is running to its optimum performance and that all departmental SLA’s and KPI’s are met.
· To ensure that work is carried out to the highest standard and quality complies with all Amazon polices and guidelines, specifically Health & Safety policies/guidelines.
· To maximize availability of all mechanical and electrical equipment through continuous improvement and improve equipment efficiencies/cost reductions through Kaizens and other initiatives.
· To carry out modifications and installations when required.
· To liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
· To carry out Planned Preventative Maintenance (PPM).
· Repairing and maintaining MHE equipment
· Maintaining and repairing racking and shelving systems
· Repairing and maintaining pneumatic systems
· To provide technical support/input to projects and initiatives.
· To carry out ad-Hoc requests as and when required.
· Tracking and storing the department's inventory, including spare parts
· To provide supervision to Service Technicians
· To develop training plans for facility technicians and Engineering technicians
· To carry out Performance Reviews
· To develop Preventive Maintenance programs
· Ability to provide enriched feedback to enhance individual performance
· Ability to prioritize and manage resources under high pressure


Basic Qualifications will include all of the Service Technican qualifications +:
· A completed Bachelor’s, High school diploma, Technician, Master or equivalent degree in a technical discipline (Industrial, Electrical, Mechanical, Automation).
· PLC programs, ability to troubleshoot ladder logic (read use for troubleshooting), components (CPU back plains, I/O boards, counters, modules, and devices) and communications modules (Ethernet)
· Proven Language skills in English
· Experience and proficiency in the following areas:
o Automated conveyors systems and controls
o Electrical and electronic principles
o Blueprint and electrical schematic reading
o Knowledge of CMMS(computerized maintenance management system) programs and implementation
o Preventative maintenance procedures
o Industrial electrical, controls, electronics
o PLC programs - Siemens S7 and/or Allen Bradley
o Industrial PC literacy
· Knowledge of N.E.C.
· Understanding of OEE and equipment performance metrics
· Knowledge of Statutory Compliance requirements
· Proven Leadership experience/aptitude,
· Proven ability to mentor and develop training plans for other service technicians
· Ability to deal with ambiguity
· Proven Experience of contractor management
Demonstrated ability to multi-task and prioritize many different projects and workload


· Demonstrated ability to manage, lead, and influence others on the team
· Demonstrated ability to multi-task and prioritize many different projects and workload
· Experience of multi-contractor management
· Must be highly self-motivated and customer-centric
· Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
· Experience with packaging machines
· Six Sigma qualification
· Experience in a multi-site environment
· Experience in international environment
· Expert level knowledge in OEE and EAM tools

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