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Application Support Operations Analyst

Diageo

Budapest, Hungary

Diageo is a global leader in beverage alcohol with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.
Our financial centre based at the heart of Budapest offers amazing career opportunities across a range of areas along with an inspiring work environment and continuous training and development opportunities.
We are proud of our brands and passionate about our business. We strive to be the best at what we do and give each other the freedom to succeed. We value and respect each other for who we are. Be yourself – at Diageo.

Purpose of the role
Front-line support for user queries and managing fix on fail issues relating ReconNet and AssureNet systems (not including queries of a governance nature).
Manage user management and tool configuration changes required. Ensure user authorisations are up to date in the systems, check user accesses regularly, hold user trainings, check expiring user training certifications.
 
Duties
•Work in line with the Control and Risk Management requirements of the systems including completion of user audit
•Provide end-to-end training on global technical solutions (for newcomers and when there are changes)
•Assist in successful system and end-user acceptance testing prior to changes
•Manage upgrades of the systems, by identifying the key changes in the application versions, and communicate this to the end users
•Coordinate the timings of the testing and manage the test results.
•Assist in the upgrades and conduct business validation, communicate these to the stakeholders
•Challenge the processes or requirements, plan and deliver continuous process and system improvements, liaise with other business functions to ensure integrated solutions
 
 
Requirements
•University or College degree
•2+ years of experience in Application Support in a multinational financial environment
•Fluency in English
•Ability to work independently and meet deadlines, set priorities
•Excellent analytical and problem solving skills
•Open personality and courage to challenge
•Excellent relationship building skills
•System knowledge: MS Office
•ITIL qualification is an advantage
•Ability to manage multiple 3rd parties at the same time in effective critical problem management
 
What we offer
•Competitive salary and benefits
•Numerous professional / soft-skill trainings
•Free gym
•Rooftop Bar
•In-house staff shop


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