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Application Support Analyst

Schneider Electric

Milton Keynes, United Kingdom

At IMServ, we help our customers use energy better. Our people retrieve energy data from some of the UK’s largest energy consuming organisations. The industry relies on the information our people produce to trade, bill and understand billions of pounds of energy each year. Our specialist services, operated by our experts, deliver tangible energy, carbon and cost savings to our customers by giving access to data intelligence on ‘how’, ‘when’ and ‘where’ energy is used.

We need great people to help us do this. We care about the things you do: being open and trustworthy, delivering our promises, positive customer engagement, being trusted experts and taking ownership.

IMServ makes a real investment in people, offering a challenging but supportive environment, allowing employees to stretch, grow and develop. In terms of career progression, the availability of a comprehensive training programme ensures the only limits are your own drive to succeed.

With varied roles from technical support specialists and field engineers to sales and customer care our collaborative approach creates a holistic ‘I want to work here’ environment. Our open and honest two-way communication underpins cross functional team work and allows every staff member to contribute to the company vision.

We recognise the importance of a work/life balance by actively focusing on employee health, wellbeing and engagement as well as our social and environmental responsibilities. IMServ proactively measures employee engagement and were delighted to achieve 90% in our recent internal survey.

IMServ want our people to feel valued, empowered and recognised for their contribution to the team working towards a common goal.
We are currently recruiting for an Application Support Analyst to work in office based in Milton Keynes.

Job Purpose:
To provide software support and maintenance of all IMServ systems and infrastructure, both bespoke and industry. To deliver exceptional customer focused technical service and support to the internal business and external customer, against measured SLA’s and service targets. Manage the configuration of system setting and options for IMServ platforms, test, configure and implement new equipment and software. Plan and execute unit, integration and acceptance testing and create specifications for systems in line with business requirements.

About You:
You will have proven expertise in supporting multi-tiered software environments of both 3rd party and bespoke systems. Proactive and enthusiastic, you will be up to date with the latest industry trends and developments. Preferably A-level educated as a minimum with evidence of subsequent professional development be that through college or training courses.

Highly motivated, team focused and flexible, you will possess excellent problem analysis and problems solving skills with good attention to details and the ability to prioritise your workload. A positive, proactive, “can do” attitude and approach to service delivery is essential.

Qualifications

Essential skills:
Microsoft Business Intelligence Suite (Integration Services and Reporting Services)
Knowledge of enterprise applications such as Dynamics CRM
Supporting applications based on Oracle and SQL Server databases
Supporting applications using Java, .Net, ASP, Silverlight
Data investigation with SQL, T-SQL, PL/SQL, XML
Web Services and API interaction.
Desirable skills:
Knowledge of basic networking.
Application Virtualisation (App-V)
ClickSoftware
Perl, Unix
Microsoft Dynamics Applications


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