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Project Manager - Amazon Flex

Amazon

London, United Kingdom

DESCRIPTION

At Amazon, we strive to be Earth’s most customer-centric company, where people can come to find and discover anything they might want to buy online.

One customer experience that we’re constantly looking to take to a new level is how we fulfil and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space.

Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. Amazon Flex is powered by a mobile app that works in concert with our advanced logistics systems that allows delivery partners to on board, schedule delivery times, guide them through their deliveries with in-app mapping and navigation, and more. The approach and technology are nothing short of disruptive, and promise to challenge traditional approaches, and change the way the industry operates.

Amazon Flex is currently building a high paced and lean European leadership team to implement and expand Flex capabilities across key segments of the Amazon Logistics’ Europe business. Amazon is now looking to hire an experienced, passionate, dynamic, analytical, innovative, hands-on, and (most importantly), customer-obsessed Program Manager – Amazon FlexPoint to be part of this team.

Do you want to be part of a team that is developing and launching new business models across the EU? Do you want to work on groundbreaking initiatives that will completely re-shape markets? Then this is your opportunity to make history! This is your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

In this role you will be responsible for helping Amazon Flex build and execute the best possible delivery experience for our customers across Europe through our ever growing and expanding network of delivery partners. This role requires working with operations, delivery partners, and product development to 1) execute solutions to deliver a great experience for delivery partners at Flex Points and 2) identify and implement onboarding / recruiting activities at FlexPoints.

Specifically, this person is responsible for driving the success of the Amazon Flex delivery partner business model by positioning Amazon Flex as the preferred partner in the crowd sourcing for transportation environment.

You will be the person who is on point, in the field analyzing the performance of the service, managing and reporting on results, ensuring a great experience for our delivery partners, helping to drive recruitment and onboarding activities for our delivery partners.
· Work with operations and map the DP journey at Flex Points
· Identify and measure DP experience related metrics at Flex Points
· Work with Operations to identify improvements to drive better DP experience
· Identify and drive bare minimum onboarding/recruiting activities at Flex Points
· Build a mid-term plan to maximize utilization of Flex Points for DP needs
· Understand high-level business objectives and continually align the delivery partner strategy roadmap to needs of the business.

BASIC QUALIFICATIONS

· · Bachelor’s degree or equivalent qualification
· Experience within a customer experience / program / account / supplier management facing role
· Strong oral and written communication skills are crucial, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
· Proven analytical thinking, project management skills, attention to detail, an ability to influence others, and exceptional organizational skills are musts.
· Proven track record of delivering projects within scope, time, budget and quality
· Advanced Excel and data analysis skills are required

PREFERRED QUALIFICATIONS

· Master’s degree/MBA in business, operations, logistics, supply chain, or related field
· Proficiency with MS Project


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