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UNix Support Analyst


London, United Kingdom

Job Description:

Unix Support Analyst

The Unix Support Team is responsible for

a) Providing platform support for London Unix and Linux environments including hosted Sybase databases

b) Providing platform support for the European Midas Plus environments including web provision and messaging facilities and user administration

c) Providing support for the Internet Access Facility infrastructure including firewall devices, caching engines and Internet based management facilities

d) The team will ensure all hardware and software configuration components are fully functional, failures are recovered, virus protection, security and compliance standards adhered to and that platforms are appropriately modified, upgraded or replaced to meet changing business need.
Accountabilities and Responsibilities:
1. Day to Day support of the Unix/Linux and i5/OS environments and Sybase database implementations

2. Ensuring incidents logged in the Problem Management System are resolved and managed according to defined SLA targets and Problem Management Procedures in operation
3. Design, procure and commission to operational status new and upgraded platforms

4. Provide consultancy, support and expertise to other teams and the wider bank as required for matters related to areas of responsibility and knowledge

5. Ensure supported environments meet all Banks security and compliance standards

6. Ensure provisions for resilience and recovery are in place and effective according to DR plan

7. Ability to work shifts within a 7am to 6pm Mon to Fri working day. Availability to cover out of normal hours, weekends and public holiday requirements for system maintenance and support duties

• Management within ESOD IT and Planning Departments
• Management within European branches where Midas Plus is deployed
• Other members of the Production Support Team
• Head Office Support Teams
• Various business users within Bank
• 3rd Party suppliers where appropriate

Knowledge & Skills:

• Ability and desire to work in a small support team, undertaking the full range of support tasks from routine maintenance to high level technical design and project management (essential)
• Working within agreed service levels [essential]
• Excellent communication skills, written and oral [essential]
• The ability to communicate with, and relate effectively to, users and IT staff in a pressured environment [essential]
• Knowledge and experience of delivering service to SLA targets [essential]
• In-depth knowledge of Sun Solaris, Red Hat Linux and Firewall technology (essential) and IBM Series I operating system (desirable)
• Sound knowledge of Sybase and Network technology (desirable)

Key Behaviours/Competencies Required:

1. Job Knowledge - Advanced
2. Professional Solutions – Sound tending towards Advanced
3. Execution/Commitment - Advanced
4. Risk Management - Advanced
5. Project Management - Sound
6. MHCB Professionalism - Sound

Qualifications and Training:

• Will have attended a wide range of technical education courses, including courses related to Solaris, RHEL, I5/OS, Networks, Security and Firewall (essential)
• Professional certification related to the above (desirable)
• Formal Problem Management Training (desirable)
• Familiar with Problem Management Systems (essential)


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