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Service Support Assistant

University of Sheffield

Sheffield, United Kingdom

Summary: This is a unique and exciting opportunity to create and help shape a new front line mental health service covering a diverse student population. We are seeking to recruit a Service Support Assistant to provide Reception support in the delivery of a new triage service. This will offer students at the University of Sheffield a gateway to the most appropriate support intervention. You will play a key role in supporting triage practitioners whilst providing an efficient and empathetic role in responding to student booking enquiries.

This will also involve signposting areas of support both internal and external to the University. You will have experience of working on the frontline of a medical or mental health Reception point, being able to manage customers who may have complex needs or present in distress. You will oversee and maintain an electronic diary system to ensure the smooth running of complex appointment system. You will be working in one of the UK’s best not-for-profit places to work, according to the Sunday Times’ ranking of Britain’s happiest and most motivated workforces. You will have access to the excellent facilities, benefits and development opportunities available to our staff and you can read more about these.


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