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Quality & Risk Manager


Alamance, United States of America

Role Purpose
Develop and deploy a continuously improving and sustainable business operating system that delivers present and future customer requirements for quality. Act as the final authority on all quality and risk related matters within the business. Be the voice of the customer in exceeding their quality expectations and take a leading role in assuring product safety. Ensure the company complies with all Environmental, Health, Safety, and Security legislation. Key member of the site Leadership Team, providing business support and strategic direction.

Key Responsibilities

Develop and/or deploy a quality vision and strategy with clear objectives, which is aligned with the business vision and customer requirements.
Create and maintain a balanced quality organization to ensure its capability to sustain planning, control and improvement activities.
Establish, maintain, and continuously improve the Quality Management System aligned with Driveline Excellence System requirements (including ISO/TS16949 and ISO 9001).
Define quality targets and lead quality CI (continuous improvement) plans and projects to deliver safe, high quality products and services.
Approve and respond directly to customer or internal PCR/deviations.
Report all internal GKN and customer concerns, including escalation of priority concerns and lessons learned.
Provide a site calibration service for gauges and checking fixtures.
Promote the use of statistical techniques and quality tools (SPC, PPS, 8D, 3A, Fishbone, 5 WHY, 6sigma, error proofing, etc.) and best practices to solve problems and prevent quality concerns.
Support organisational capability by providing resources, and developing skills and competencies of quality employees.
Act as management representative of QHSE and promote quality objectives to the management team.
Carry out a management review of the quality management system to ensure continuing suitability and effectiveness.
Own the authority to stop production in the case of serious quality concerns.


Support a safe working environment. Utilize statistical analysis to assess risk and take corrective action.
Ensure all Health, Safety, Environmental, and Security procedures are adhered to. Continuously improve procedures, keeping them up to date with current legislation and standards.
Responsible for ensuring that risk assessments are carried out to the required standard.
Responsible for the management of Ergonomics and Manual Handling throughout the site.
Manage risk profiling (Zurich Hazard Analysis) and ensure appropriate corrective action is taken.
Manage timely use of ERM process and appropriate follow-up action.
Ensure investigations take place and report on serious accidents.
Coordinate activities to meet with environmental health standards.
Advise all levels of Management on Health and Safety and Security matters.
Provide service, on call out, in the event of serious fire, safety, or security incidents outside normal hours.
Plan and maintain adherence to international HSE standards (ISO 14001:2015 and OHSAS 18001/ISO 45001).
Ensure energy management compliance to ISO 50001, as applicable.
Facilitate auditing of the plant’s HSE systems and processes

People Management:

Develop a diverse and inclusive team aligned to GKN philosophy.

Motivate team by setting challenging and achievable goals. Communicate business strategy and update team on the roadmap to excellence.

Create a culture of Engagement where all employees have the tools they need to do their job well and have the opportunity to contribute to improvement through employee involvement.

Qualifications / Experience / Skills

University Degree in technical subject or equivalent


Nebosh HSE certifications or equivalent

Specific Functional Capabilities, Knowledge and Skills Required


-Experience working in Quality Function
-Problem solving skills
-Effective communication skills
-Decision making skills
-Leadership experience (preferably Manager-level)
-Knowledge and experience required to develop and improve quality systems to meet international standards, including ISO 9001, TS 16949, OHSAS 18001/ISO 45001, ISO 26262, ISO 14001, and ISO 50001
-Root Cause Failure Analysis experience/training (including 5 WHYs, fishbone, etc)
-Core Quality tools including FMEA, PPAP, APQP, MSA, and PPS
-Lean/CI experience


-Statistical analysis tools including SPC
-Internal/external auditing experience or certification
-Experience with ISO 19011
-Six sigma certification
-HSE experience
-Risk assessment experience
-Product safety experience
-Production experience
-HSE experience
-Risk assessment experience
-Knowledge of GKN Driveline products and processes

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