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Voice Engineer


London, United Kingdom

To support business operations by maintaining, project managing, designing and implementing infrastructure services based on voice platforms and systems.

1) Voice Support, Design, and Technical Implementation. 30%
2) System Support including problem resolution, recovery, information & documentation 25%
3) Project Management – business and IT coordination, HO reports. 20%
4) New deployments including testing, upgrades, information sharing & documentation 15%
5) Supporting Audits (Internal, External, HO) and Information Security requirements 10%

• Experience in managing and maintaining high availability Cisco Voice systems
• Ability to work in a diverse and dynamic team environment
• Financial sector or equivalent experience in large global professional services organisations
• An understanding of working across multiple regions within a global organisation and the challenges of working with various time zones, language and cultural differences
• Experience in Service Management with specific focus on change, incident and capacity management
• Voice, video and collaboration architecture and design
• Attention to detail and an ability to produce and maintain complex network schematics and generate professional documentation such as design briefs, process documents and audit reports
• Experience in working on large scale projects and working with project teams providing technical guidance in planning phases and hands-on implementation
• Advanced Cisco Unified Communications Manager and associated Cisco products
• Advanced CUCM Dial Plan
• Voice signalling protocols: SIP, SCCP, MGCP, H.323
• Voice Recording systems (NICE, Witness, Redbox)
• Trader environments including private wires
• Quality of Service (CBWFQ, PQ, Hierarchical QoS)
• Voice Network Management and Authentication:
o Cisco RTMT
o Cisco IOS debugging
• Understanding of network tools such as SNMP, Syslog, Netflow, Monitor and packet capturing and analysis, IP SLA and Configuration Management
• Understanding of SQL querying and the CUCM database
• Automation of BAU voice tasks
• Polycom Real Presence and HDX Video Conferencing
• Cisco Jabber

Key Behaviours/Competencies Required: (see Appraisal Guide)

• Teamwork (Intermediate)
• Decision Making (Intermediate)
• Flexibility (Intermediate)
• Planning & Organisation (Basic)
• Relationship Management (Intermediate)
• Problem Resolution (Intermediate)
• Communication (Intermediate)
• Innovation & Initiative (Intermediate)
• Compliance & Control (Basic)
• Achieving Quality Results (Basic)
• A willingness to work on-call, weekends and travel to branch offices within EMEA

Qualifications and Training:
• Cisco Unified Communications Manager
• Redbox Voice Recording
• Cisco IOS and SIP/H.323/MGCP endpoints
• Cisco certification (minimum current CCNP Voice/Collaboration)
• Relevant university or equivalent college degree relevant to the industry and job function

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