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Team Leader Guinness Storehouse

Diageo

St James Gate, Ireland

External Job Description

Guinness Storehouse is Ireland’s No. 1 visitor attraction and in 2015 was voted Europe’s Leading Tourist Attraction, it has a key role to play in the Guinness Global Brand agenda.
It is home to the Guinness visitor experience, which includes retail, restaurant and bar facilities, corporate training and event facilities, company archives and Diageo’s alcohol responsibility zone. The Team Leader plays a key role in managing a team of people in the delivery of an engaging and entertaining Guinness Experience in a very challenging customer facing environment brand.

We are looking to recruit a dynamic and flexible team leader who will proactively lead the Visitor Experience team on a daily basis to deliver a friendly and professional welcome to all visitors.

Please note this role is initially a 12 month fixed term
Top Accountabilities
Visitor Operations:

Manages and organizes the work of a large team of up to 100 people on a daily basis to deliver smooth running of the operation in order to deliver an entertaining and engaging experience for visitors
Excels in customer service and is able to generate enthusiasm for delivering excellence in customer service.
Actively seeks change and improvements in delivery of an excellent visitor experience product
Is able to make decisions and find solutions on their own accord in the daily management of visitors, staff, queues and capacity.
Consciously acts as an ambassador for Guinness

People Management

Direct line manager responsibility for a team of 10 people. Responsible for developing and mentoring direct reports using our people management processes
Responsible for managing a large team on a daily basis. Takes responsibility for energizing this team to deliver first class standards and service every day. Provide on the spot coaching to staff. Ensure staff are trained to deliver excellent visitor experiences (includes permanent and short term staff)
.
Duty Management:

Is able to deal with crisis, is able to take control of operation, and ensure the health and safety of our visitors and staff
Ensures all cash and stock transactions are carried out accurately. Assist head of department with cost control.
Ensures that the building presentation is to high standard, and take action where needed. Takes responsibility for the operational running of this busy, world class experience

Qualifications and Experience Required
Qualifications:

3rd level education.
At least 12 months experience as a manager within a busy customer facing environment within tourism, retail or hospitality
Has people management experience

To be a success you will need to show the following:

High professional standards - seeks out and identifies best industry practices
Self motivated and able to motivate others
Has excellent operational experience in a customer facing environment


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