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Intern IT

GKN

Bowling Green, United States of America

Role Purpose
Provide technical support in a manufacturing facility through troubleshooting activities.

Key Responsibilities
Major responsibilities of the internship position are listed below. Other duties, assignments and specific projects may be assigned at the discretion of management.

* Researches the root cause of problems, uses diagnostic tools and problem solving techniques for issues, and serves as an escalation point for GKN technicians.

* Responsible for the installation of existing desktop software/hardware and operating systems.

* Configure and install software and hardware systems, desktop operating systems, scanners, printers and other devices as assigned under direct guidance of Site Engineer.

* Responsible for the installation of desktop computer systems. Assist with the planning, installation and training for computer systems hardware as assigned under direct guidance of Site Engineer.

* Provide technical assistance and problem resolution to clients for assigned applications. Actively pursue technology knowledge, training and proactive problem resolution as assigned under periodic review.

* Establish and maintain a client relationship with a customer service perspective that is professional, courteous and respectful.

* Acquire and maintain required business knowledge for the client area as assigned under direct guidance

Qualifications / Experience / Skills
Essential

Pursuing a technical degree in Information Technology or similar.

Familiar with Microsoft Office products

Desirable

Customer Service oriented approach

Demonstrated problem solving ability

Apply


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