Amazon is where women work


Home    Amazon    Jobs    Job

Job is no longer available

Regional Manager

Amazon

London, United Kingdom

DESCRIPTION

Regional Manager:
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

As a Regional Manager, you are an owner for implementing measures to improve customer experience and fulfillment of end-to-end operations. You will be responsible for supporting the operations budget, people development, and ensuring a world class customer service; one of your main focuses will include managing and leading a team of Operations Managers and Front-line Managers, coaching and mentoring the team to ensure performance objectives are met, and supporting customer centric events and promotions.

Some of the position’s key responsibilities include:
· Supports and develops a team of Operations Managers and Front-line Managers by embodying Amazon’s Leadership Principles.
· Oversees safety, quality, performance and customer experience for the end-to-end fulfillment operations.
· Defines clear requirements and expectations for the Operations Managers and Front-line Managers. Measures customer experience, performance, concessions, provides feedback, and holds operations team accountable for their performance.
· Takes proactive steps to ensure best practices are shared across sites and among the network.
· Supports the implementation of customer experience and event promotion initiatives to enable the business to meet and exceed the business plan.
· Partners with Operations Managers to support the implementation of process improvements that drive customer centric solutions and decrease variable cost.
· Proactively reviews customer feedback, root causes concerns and develops a plan to mitigate the issues.
· Partners with business teams and support teams to build and secure the resource support and resources for projects and initiatives.

BASIC QUALIFICATIONS

Basic Qualifications
· Bachelor’s degree from an accredited university or 2+ years Amazon experience
· 7+ years direct management experience, including a salaried workforce, in a distribution environment
· Experience with performance metrics and process improvement and Lean techniques
· Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
· Demonstrated ability to attract, hire and develop teams and build a bench for key roles
· Willingness to work a flexible schedule, meeting customer needs, including nights and weekends
· Willingness to travel up to 50% of the time

PREFERRED QUALIFICATIONS

Preferred Qualifications
· Bachelor’s degree or MBA degree in Operations, Retail Management, Supply Chain or related field
· Passion for Amazon and commitment to delighting customers
· Excellent written and verbal communication skills complemented with the ability to problem solve independently
· Ability to handle changing priorities and use good judgment in stressful situations


Share this page: