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Division Manager


London, United Kingdom


Division Manager:
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

As a Division Manager, you are accountable for supporting end-to-end fulfillment operations. You will be responsible for leading, developing, and engaging a team of exceptional talent that makes world class customer service possible; one of your main focuses will be motivating, mentoring, and coaching your team to become the best leaders they can be. Division Managers solve problems for their team, increase efficiency, and delivery customer centric solutions.

Some of the position’s key responsibilities include:
· Leads and develops a team of 7-10 Front-Line Managers and hourly associates by embodying Amazon’s Leadership Principles.
· Oversees customer fulfillment operations; develops Front-Line Managers; anticipates risk; resolves issues; and initiates corrective action as appropriate.
· Supports the ideation process for customer experience, including customer acquisition, merchandizing standards and promotional events, by providing recommendations.
· Proactively identifies and supports process improvement and standardization initiatives using Lean management tools to delight customers.
· Leverages Front Line Managers to source and nurture ideas, and supports the roll out of these into the creation of improvement plans for the business.
· Develops and achieves performance goals and objectives in order to deliver an exceptional customer experience.
· Partners with the Regional Manager and central teams to understand the key deliverables for the retail operation and provide clear and concise communication to Front Line Managers.


Basic Qualifications
· · Bachelor’s degree from an accredited university or 2+ years Amazon experience
· 7+ years’ experience in a retail or customer-facing environment
· 5+ years’ experience building and leading retail teams of 10 or more
· A true passion for helping people and creating positive customer service experiences
· Demonstrated analytical and quantitative skills, ability to use data and metrics to back up assumptions and clearly communicate data insights to others
· Demonstrated ability to attract, hire and develop teams and build a bench for key roles
· Willingness to work a flexible schedule, meeting customer needs, including nights and weekends
· Willingness to travel up to 60% of the time


Preferred Qualifications
· Bachelor’s degree or MBA degree in Operations, Retail Management, or related field
· Sense of humor
· Passion for Amazon and commitment to delighting customers
· Excellent written and verbal communication skills complemented with the ability to problem solve independently
· Ability to thrive in an ambiguous environment, and when given a deadline you know how to motivate yourself, your managers, and associates and meet it
· Ability to see value in long term thinking and large scale impact to a company. Interested in developing a long-term career with Amazon.


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