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Product Manager (m/f), Amazon Vendor Services

Amazon

London, United Kingdom

DESCRIPTION

Amazon opened on the World Wide Web in July 1995 and today offers Earth’s biggest selection. Amazon strives to be Earth’s most customer-centric company, where customers can find and discover anything they might want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Almost half of the sales come from our international businesses and our European retail business is a core part of that scale and growth. Amazon’s presence in Europe is growing fast including operations in Germany, the UK, France, Italy, Spain and our EU headquarters in Luxembourg.

Amazon is looking for a Product Manager (m/f) to support the Pan-EU Amazon Vendor Services (AVS) team which owns high profile programs within Retail which help Amazon's most strategic vendors grow and deliver the best customer experience. This team currently owns 3 products: Strategic Vendor Services (SVS), Premium Catalog Services (PCS) and Product Setup Services (PSS). They are defining an ambitious vision for the future of this portfolio, focusing on business impact, operational scalability and vendor satisfaction.

As Product Manager (m/f) for Amazon Vendor Services, your priority will be to drive the new vision for the service by enhancing processes with the goal of improving the organization's ability to deliver quality in a scalable way. You will work in close collaboration with Pan EU retail stakeholders across Europe, our offshore operations and our technical teams and business partners. You will meet senior management on a regular basis to help them with strategic decision making.

You should be highly analytical, resourceful, customer focused, team oriented, tech-interested and have an ability to work independently under time constraints to meet deadlines. You need to have a proven track record of delivering cross-functional projects end-to-end in fast-paced and dynamic business environments.

Key responsibilities as a Product Manager (m/f) :
· Steering the program vision and supporting strategic decision making
· Building future-proof playbooks of best practices to help AVS associates better supporting their vendors
· Finding opportunities to drive value to vendors through process improvement and innovation
· Identify AVS tasks which can be offshored and prioritize them based on business impact and ease of offshoring
· Define EU standards for the top priority tasks and develop SOPs
· Working with our offshore service centers to test, implement and monitor the offshore processes
· Collaborating with the tech team to feed the automation pipeline.
· Driving key business initiatives, managing the planning, development and roll-out
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

BASIC QUALIFICATIONS

· 2+ years of experience in consulting or project/program management in a fast paced environment
· Strong analytical skills
· Team working skills and willingness to roll up your sleeves.
· Ability to build strong relationships with stakeholders and key partners
· Ability to communicate clearly and effectively with different functional groups, developers, business owners, and senior business leaders.
· High degree of ownership

PREFERRED QUALIFICATIONS

· Experience with Lean Six Sigma or PMI
· Some knowledge (or willingness to learn) of SQL, HTML, Java, Javascript, XML or VBA


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