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Processing and Operations Manager

Amazon

London, United Kingdom

DESCRIPTION

Overview:

Reporting to Director of Audible Studios the Processing and Operations Manager will be responsible for the processing and content management of all projects for the UK & AU marketplaces across all platforms. They will ensure that deliveries of audio files, images and metadata from many different sources are processed and online in a timely and efficient manner. In addition, they will have a variety of other reporting and product amendment responsibilities, and communicate updates to both internal and external stakeholders. They will have at least one direct report and will assist other internal teams to maintain operational efficiency and excellence.

Key Responsibilities:

· Deliver on our commitments to the success of the content lifecycle of all UK Audible products, processing all titles online efficiently and on time
· Lead UK team to support and contribute to new business product innovations that improve the way we deliver great content
· Line management of other members of the UK Processing team
· Create and delivering training on all UK Processing tasks, and maintaining training materials.
· Identifying, escalating and coordinating resolution to any processing issues, with clear SLAs and follow up communications.
· Forward planning and forecasting to accommodate process/ workflow changes to ensure resource cover is planned in.
· Managing reporting and forecasting on all key data points for internal and international stakeholders.
· Leading as first-point-of-call for all inbound team queries from the US, UK and AU teams.
· Identify, develop and implement workflow improvements and finding efficiencies.
· Represent the Processing team at meetings with external providers and internal stakeholders.
· Oversee and/ or undertake tasks to support all required Weekly and Daily Reporting

BASIC QUALIFICATIONS

· Educated to degree level or equivalent working experience.
· Fluency in Excel, MS Word and experience of data entry tasks
· A skilled team leader
· Highly organised with experience of establishing and continually improving processes
· Able to multi-task and problem solve in a fast paced time sensitive deliverable environment
· Thrives under pressure
· Passion for detail
· An avid consumer of media, including books
· A self-starter with excellent written / verbal communication skills

PREFERRED QUALIFICATIONS

· Educated to degree level or equivalent working experience.
· Fluency in Excel, MS Word and experience of data entry tasks
· A skilled team leader
· Highly organised with experience of establishing and continually improving processes
· Able to multi-task and problem solve in a fast paced time sensitive deliverable environment
· Thrives under pressure
· Passion for detail
· An avid consumer of media, including books
· A self-starter with excellent written / verbal communication skills

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