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Senior UX Designer - Personalization & Customer Insights


Edinburgh, United Kingdom


Take the earth's most customer centric company. Mix in hundreds of millions of shoppers spending tens of billions of dollars annually, highly trafficked customer experiences and an opportunity to drive a next generation shopping experience. What do you get? The most exciting UX position in the industry.

Are you passionate about working on disruptive ideas? Are you obsessed with finding and building the most innovative and customer-friendly user experiences? Have you built and launched new customer experiences for millions of customers?

This is a unique opportunity that combines the ability to build new and exciting user experiences for Amazon's customers, with the opportunity to work with 'big data', Machine Learning and advanced techniques to determine the best personalized experience for millions of Amazon's customers.

About us:
We are a high performing team that works on the full software life-cycle with a huge emphasis on diving deep and experimenting rapidly by leveraging Amazon’s Machine Learning, Big Data and Recommendations/Personalization expertise. We design, experiment, implement, test and iterate and our goal is to make the Amazon ecosystem experience uniquely personal. Everything we do is global, iterative and data-driven. We run tens of experiments each year. Our org (a.k.a P13N) revolutionized e-commerce with features such as “Customers Who Bought Also Bought” and “Recommended for You” and we are looking for creative and innovative leaders with a penchant for deep technical problem solving and the ability to lead and mentor engineers across teams/divisions.

About the role:
As a Senior UX Designer on the Personalization/Customer Insights team, you should be at ease bringing digital experiences to life through creating user scenarios, sketches, storyboards, wireframes, mockups and prototypes. The ideal candidate for this position will be able to visualize an experience in the abstract, break down complex use cases, and then drive the vision into solid design deliverables. You think first from the customer’s perspective, setting relentlessly high standards for yourself, and deliver best-in-class customer experiences. You thrive in a fast-paced, agile environment and embrace the idea that failure is a critical part of innovation.You are also very hands-on and love to dive deeper into the implementation details and are keen to test new research UX ideas.


· 6+ years of experience as a user experience designer, interaction designer, information architect, or similar role.
· Bachelor’s degree in design, human-centered design (HCD) or human-computer interaction (HCI), or 5+ years equivalent professional experience.
· A portfolio and samples of work demonstrating experience creating great user-centered design solutions.
· Experience designing and shipping products for mobile and desktop.
· Fluency in best practices for web-based information architecture and design, as well as strong knowledge of usability principles and techniques.
· Familiarity with the technical considerations needed when designing for the web and web-based devices, including mobile/tablet interaction design, incorporating responsive design and gesture-based UIs.
· Excellent communication, presentation, and storytelling skills.
· Experience working in a collaborative multi-disciplinary team and working directly with developers for implementation of designs.
· Experience with a variety of design tools including Photoshop, Sketch, Axure, Flinto, and Invision.
· Experience in a highly agile/scrum environment.


Personal qualities:
· Results oriented with a strong customer and business focus
· Highly innovative, flexible and self-directed, but also a cooperative team player
· Ability to communicate and discuss design topics with both technical and business audiences
· Ability to deal well with ambiguous and undefined problems
· Able to thrive in a challenging and dynamic environment
· Strong sense of ownership and passion for designing world-class user experiences
· Energy and willingness to formulate, test, and discard or revise many ideas around Personalization & Customer Insights
· Strong desire to lead a technical team and push new ideas into production, overcoming obstacles, in order to benefit Amazon's customers.
In return, we offer a highly competitive salary, and other excellent benefits including healthcare. This is your opportunity to develop a rewarding career in a unique, passionate and international environment, work hard, have fun and make history!


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