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Principal Technical Account Manager


London, United Kingdom


As a Principal Technical Account Manager you will directly influence how our largest strategic customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solution are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services.

Candidates must have AWS knowledge and extensive experience managing support and operations for strategic accounts. In this role you will develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform. You will be responsible for codifying knowledge and training the global support organization.

You must have proven ability to explain transformational concepts to enterprise customers and influence their technology strategy. Finally, you must be a mentor and role model for your colleagues.

Here are some other qualities we are looking for:

· Be fun to work with. At AWS, we have a credo of Work hard. Have fun. Make history. In this role, you will love what you do, and instinctively know how to make work fun.
· Be dynamic, creative, and willing to take on any challenge and be eager to make a big impact.
· Enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to technology community.
· Enjoy developing technical talent to achieve great things. You will have a passion for educating, training, and enabling cloud solutions experts for a challenging set of customers and circumstances.
· Have a strong understanding of enterprise technology adoption. The ideal candidate will have past experience working as a technical leader that has personally brought material change to an organization.
· Possess exceptional customer focus and a bias for action. You must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results.
· Exhibit a passion for operation excellence by solving customer issues while teaching customers to optimize business impact.


· Bachelor’s Degree in Computer Science, Math, or related discipline an advantage
· 10+ years of deep hands-on technical experience managing strategic accounts
· 7+ years designing and operating large-scale, enterprise applications.
· 3+ years of customer facing experience leading IT transformation at a fortune 500 or similar multi-national.
· 2+ years of deep involvement with multiple AWS services
· Experience influencing operations strategy with Senior Executives
· Experience leveraging customer needs to influencing product roadmaps
· Experience managing multi-million dollar operations.
· Proven experience driving technology transformation across a multi-national .organization.
· Experience managing large technology projects with multiple contributors over many months.
· Recent, hands-on experience with system administration, database management, software development, and deployment automation.
· Deep understanding of at least one transformational technology including: web scale development, devops tool chains, big data, or mobile.
· Deep understanding of information security and risk management including compliance, authentication, federation, encryption, and network security.
· Strong verbal communication skills including experience presenting publicly to large audiences.
· Strong written communication skills including publicly available whitepapers and documentation.
· Ability to travel to customer and internal locations as needed.


· Previous customer-facing experience as a technical leader, with exceptional oral and written communication skills, customer focus and bias for action
· Ability to manage multiple tasks and projects in a fast-moving environment
· Experience managing large scale environments including escalations, incident, problem, and service availability
· Working knowledge of development methodologies in any programming languages.


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