Home    Amazon    Jobs    Job

Job is no longer available

Transportation Operations Specialist


Hertfordshire, United Kingdom


Title - Transportation Operations Specialist
Location - Hemel Hempstead
Compensation - Competitive

Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our Sellers and Vendors.
To meet their needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.
Amazon is looking for strong Network Operations Specialists for his Amazon Global Logistics (AGL) new team.

The AGL team:
AGL is dedicated to building, managing and operating a global logistics network that enables selection from anywhere in the world and delivers customer orders to anywhere in the world, cost effectively. As part of this strategy, we have established a locally based Amazon Logistics team in EU that is responsible for the performance of our carriers, related to international transportation of inbound purchase orders and outbound customer orders.

Overview of the role:
A Transportation Operations Specialist facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and delivery performance.
Within this role you wil lalso be responsible of the timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (over phone or email). An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The role will require you to communicate with stakeholders over the phone, by email and in person based on necessity.
Responsibilities include, but are not limited to:
- Communicate on day to day with internal stakeholders in order to understand and fix their concrete problems.
- Understand the issue and make best use of the available resources to resolve it.
- Able to systematically escalate problems or variance in the information to the relevant owners and teams according to processes and standard.
- Ensure to surpass all performance and quality goals
- Excellent communication, both verbal and written as one will be required to communicate with internal and external stakeholders.
- Understand performance metrics to create analysis allowing to drive business results.
- Providing real-time customer experience by working in 24*7 operating environment.


- Excellent communication skills – Verbal and Written
- Professional fluency in English and working knowledge of a second language to include German/French/Spanish/Italian or Polish.
- Good analytical and data gathering skills.
- To do attitude and problem solving state of mind
- Should be comfortable with a multi-tasking in a high-energy environment.
- Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
- Intermediate to advanced knowledge of Excel (formulas, vlookup, pivot tables).


- Degree in Logistic/transportation or any numerical oriented topic
- Former experience in logistics/transportation industry or customer oriented role
- Intermediate to advanced knowledge of SQL
- Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)

Explore our website – check out the stores, read some customer reviews and learn about our programs. You can also visit our investor relations and PR sites to have a look at our last annual report and read recent announcements about partnerships and product launches.
Yes, we’ll expect a lot of you and we’ll stretch you constantly with all sorts of challenges. But you’ll never feel like you’re going it alone. We’ll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you’ll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, you’ll achieve more than you ever thought.
By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.


Share this page:

  Facebook      Instagram      Twitter      Linkedin      Press release 

Join the community