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Head of Digital Commerce - Data Analytics & Insights

Diageo

London, United Kingdom

External Job Description
We’re a young company born from an incredible entrepreneurial legacy. The success of Guinness, Smirnoff, Johnnie Walker, Tanqueray and many more, over hundreds of years, led to the formation of our company in 1997.

Today our Europe eCommerce team stands on the shoulder of these giants and acts with the same entrepreneurial spirit and determination. Our European commerce team are responsible for driving and influencing every online & omnichannel sale of our brands both on sites we own and partner’s sites (trade and consumer facing). Our purpose as a team is to embed Digital Commerce into the DNA of the business, delivering accelerated growth. In order to achieve this, we must be the BEST at catering to the needs of shoppers that live online.

This role provides YOU the opportunity to be at the forefront of our business’ evolution.

Purpose of Role:
To create and lead a best-in-class data analytics and insights team, partnering multiple business units and our customers, to drive incremental business performance through shaping & optimising marketing and sales activities based on the power of data and insights. Your focus will be improving our commercial performance both on sites we own and partner sites and creating a high performing, talented team of blackbelt data scientists.

Top Accountabilities:

Skills and Experience

Comfortable operating in a structured & unstructured data led world, familiar with data lakes and fluent in using analytical tools such as tableau, google analytics, excel
Worked in information-dense, customer-facing industries (FMCG, traditional or online retailing, retail financial services, wireless, etc.)
Multi-channel experience – familiar with both in-store/branch and online analytics
Multiple years in digital analytics:
Fluent in D2C onsite analytics & metrics, understanding what drives performance and what is a red herring.
Worked with 3rd party data sources, combining multiple data sets, creating automated processes, to produce a cohesive picture of performance and derive insights and recommendations
Mined data, applying analytical rigor to complex business issues and translate insights into financially viable marketing & sales initiatives creating a competitive edge
Comfortable leveraging your experience to drive hypothesis led analysis, developing key business recommendations
Designed and executed pilot programs to empirically test new business concepts (A/B testing)
Developed and presented communications to senior management both internally and externally
Highly skilled in strategic problem solving especially in situations of high ambiguity
History of recruiting, growing high performing teams

Mindset

Agitator, you challenge the norms to drive cultural and performance breakthroughs
Do whatever it takes to deliver the right outcomes for the teams and the business. You are able to be in the trenches, as well as lead from the front
Famous for making it happen – your words translate into action & results delivering visible impact, cutting through to deliver at pace
Inspire people to go with you on this journey. You must be able to present with confidence, rigour and impact and take the wider organisation on a journey

Apply


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