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Advanced Technical Support Engineer - BMS

Schneider Electric

Telford, United Kingdom

Power Your Energy With A Career in Schneider Electric

With revenues of ~€25 billion in FY2016, our 144,000 employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives.

Join Schneider Electric and power your career! Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

Your Mission:

We are currently recruiting for two people to join our Advanced Primary Technical Support team in newly created positions based in Telford. You will provide Advanced technical and application support on Schneider Electric’s range of Medium Voltage products.

Your Responsibilities:

• Pre Sales Technical Support providing precise and clear detailed assistance to enable customers to select and purchase correctly and easily.

• Post Sales Technical advice providing detailed information to help customers to install and commission our products quickly and efficiently.

• Methodical questioning with regard to site safety giving diagnosis of application design, installation, commissioning and breakdown issues with safe and effective resolutions.

• Proposing solutions based on careful questioning of customers real needs and which match product capability, application, standards and legislation, within budgetary constraints.

• Liaise with Product Application Engineers and Expert Level Technical Support to ensure the customer receives the highest level of support across all products regardless of the complexity of product or problem.

• Provide product related information on Schneider Electric products and competitors’ products to enable the marketing department to enhance and improve the Schneider offer.

• Carry out fault diagnosis and triage on customer returned products.

• Maintain product literature and parts library for current, obsolescent and obsolete parts to enable support and /or conversion customers to current products.

Qualifications

About You:

Essential:
• ONC/HNC in Electrical Engineering or an equivalent qualification (eg Cisco Certified Network Associate)
• Detailed knowledge of the Schneider Electric product range or similar competitor products
• Computer Literate with good typing skills
• Site experience of using Electronic or electrical products
• Medium Voltage knowledge and/or experience
• Experience of troubleshooting and resolving complex system problems
• Well developed interpersonal skills, written and verbal
• Proven ability to prioritise tasks efficiently and effectively
• Excellent Time Management Skills
• The ability to work well within a team
Desirable:
• Degree in Electrical Engineering or related discipline
• Good level of commercial acumen
• Experience with Schneider Electric Buildings Business products.


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