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Order To Cash Senior Manager - Primary and Supply function


Budapest, Hungary

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness.
Our purpose - Celebrating life, every day, everywhere - has an important role in our company, for our people, our brands, in how we perform and how we create shared value.
Diageo Business Services has been operating in the heart of Budapest for 15 years and provide added value for the company on a global level in the area of Finance, HR, Commercial Support, IT, Treasury and Business Intelligence.

The taste:
The purpose of the role is to ensure seamless operation of the Primary Distribution Europe and Customer Supply; Market Supply & Data Teams, as well as the Corporate/Supply/IOI Demand, and also the credit control process for Primary Distribution Europe and Guinness areas. The Primary & Supply Order to Cash Manager is a key member of the Sell to Cash Service Delivery management team and as such is a driver of the Sell to Cash SD strategy and vision. On top of the global process focus, the teams are focused on specific markets/customers and specific issue resolution as well as the query management of unique processes (forecasting, planning, production, etc). This is a complex role which will require strong cross functional collaboration across Customer Supply/Logistics, Finance, Sales, Planning, Production and Sell to Cash Governance as well as working on process improvements. This position is also accountable for high level market satisfaction and for delivering agreed financial targets.

How to serve:
-Manage independent teams of Customer Supply Executives, Market Supply Specialists and Data Controllers, as well as Credit Controllers and Market Advisors
-Guarantee that customer service execution is aligned with ‘cash every day’, also Supply processes are aligned with the financial and sales targets of the individual markets
-Contribute to standardization initiatives
-Measure team performance with appropriate metrics
-Recommend and drive implementation of changes and drive process improvements
-Drive the delivery of OTIF targets
-Motivate and develop teams to achieve targets
-Provide support on key CS and Credit projects
-Maintain customer, process documentation (ensure changes are followed up and recorded in a coordinated manner)
-Coach Line Reports and ensure knowledge management, build and retain knowledge base within team
-Proactively notify management where early warning signs of potential issues and any unusual activities are seen
-Establish and maintain excellent business partner relationships facilitated by knowledge of markets/customers and their needs
-Resolve major demand exceptions, establish and monitor escalation procedures
-Create a culture of continuous improvement

-College or University Degree preferably in finance or commercial field
-Proven experience in Credit Management and Customer Service process knowledge
-5+ years of experience in people management on a senior manager level
-5+ years of proven track record in service management
-Fluent Business English knowledge
-Being a strong and visible leader
-Great People management skills with an ability to motivate and energize others through different levels in the organisation
-Ability to work across organizational boundaries
-Excellent communication and relationship building skills
-Change management capabilities
-Strong commercial focus and financial acumen
-Advanced coaching experience is an advantage
-Flexibility to travel

Cherry on top:

Easy to reach downtown location
Opportunity to climb up on the career ladder
We won the Fittest Workplace Award, of course we have a Gym
Urban legend is true, we do have a Rooftop Bar
Our unique brands are available in our staff shop
We live our values and color our lives.


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