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Network Operations Specialist - German Speaking

Amazon

Hertfordshire, United Kingdom

DESCRIPTION

Title - Transportation Operations Specialist
Location - Hemel Hempstead
Compensation - Competitive Transportation Operations Specialist – NOC

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

EU NOC Overview
European NOC (Network Operation Center) is the central control center for Transportation Execution across the Amazon's European Transportation network, supporting both domestic and inter-country transportation movements for European geographies. The team is responsible for planning and scheduling the trucks/vehicles to be placed at each of our fulfillment centers across Europe, based on various factors such as forecast, historical trends, vehicles capacity and carrier capabilities. NOC plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Transportation Operations Specialist
Transportation Operations Specialist works across the EU in a cross-functional environment with the Supply Chain, FCs and the Retail organizations to determine future demand for Transportation resources, and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impact customer experience and business continuity. Transportation Operations Specialist also provide timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. The candidate should be willing and flexible to work in night shifts as well.

Responsibilities include, but are not limited to:
- Communicate on day to day with internal stakeholders in order to understand and fix their concrete problems.
- Understand the issue and make best use of the available resources to resolve it.
- Able to systematically escalate problems or variance in the information to the relevant owners and teams according to processes and standard.
- Ensure to surpass all performance and quality goals
- Excellent communication, both verbal and written as one will be required to communicate with internal and external stakeholders.
- Understand performance metrics to create analysis allowing to drive business results.
- Providing real-time customer experience by working in 24*7 operating environment.

BASIC QUALIFICATIONS

- Excellent communication skills – Verbal and Written
- Professional fluency in English and working knowledge of a second language to include German/French/Spanish/Italian or Polish.
- Good analytical and data gathering skills.
- To do attitude and problem solving state of mind
- Should be comfortable with a multi-tasking in a high-energy environment.
- Should be flexible to adapt to support a 24*7 operating environment and ready to work in shifts
- Intermediate to advanced knowledge of Excel (formulas, vlookup, pivot tables).

PREFERRED QUALIFICATIONS

Degree in Logistic/transportation or any numerical oriented topic
- Former experience in logistics/transportation industry or customer oriented role
- Intermediate to advanced knowledge of SQL
- Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)

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Yes, we’ll expect a lot of you and we’ll stretch you constantly with all sorts of challenges. But you’ll never feel like you’re going it alone. We’ll give you all the help you need to do the best job possible and encourage you to develop every day. Plus you’ll be part of a supportive team, working with colleagues, learning from them and collaborating to get the job not just done, but done brilliantly. And with all of us behind you, you’ll achieve more than you ever thought.

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