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Customer Settlement


London, United Kingdom

Job Description:

To assist in the timely, accurate processing and in adherence to internal procedures of all Customer Settlement transactions

Provide support to the management of CSD by coordinating and checking of all the daily processes, logging and resolving all queries for customers and CFD1

Products description:
• Inward and outward remittances
• Direct Debits and Standing Orders
• Cheque clearing
• Bank Giro Credits
• Inward and outward clearing
• Pooling transactions

• Ensure that Customer Settlement transactions are processed in a timely and accurate manner
• Provide Customer Support for all queries and investigations identifying and resolving errors promptly
• Identify and resolve errors promptly and report promptly to Managing Executive and / or Head of Department
• Adherence to and compliance with Quality Management System (QMS)

• Successful and timely processing of all Transactions:

1. Inward and outward remittances
2. Direct Debits and Standing Orders
3. Inward and outward clearing
4. Pooling transactions

• Internal and external error reporting
• Timely resolution of all errors and prevention of repeated errors
• Timely resolution of Customer queries
• Customer feedback both internal (CFD1) and external review of customer complaints

• Deep understanding of payments and clearing products (cheques, direct debits, bank giro credits, bank drafts, traveller cheques, standing orders)
• Knowledge of payments’ formatting (MT103/202/202C)
• Knowledge of Money Laudering procedures and UK Proceeds of Crime Act
• Awareness of UK and OFAC sanction policies
• Fluency in business Japanese language
• Experience with working with Japanese Corporates
• Attention to detail and high degree of accuracy
• Ability to manage time efficiently and to meet tight deadlines

• Knowledge of European languages
• Training skills.

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