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Program Manager - EU Seller Support

Amazon

cork, Ireland

DESCRIPTION

Program Manager (PM), EU Seller Support
Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Operations is at the heart of what we do, fulfilling customer orders from all over the world and delivering hundreds of thousands of items each day.
Seller Support (SeSu) is the organization within Amazon that provides world-class support to over 2 million Amazon Sellers in 10 different countries. ‘We enable sellers large and small to delight their customers in unexpected ways, to build the business they want and to compete globally from anywhere.’
The EU Change and Program Management (CPM) team is responsible for defining and implementing all changes that impact the Seller Experience and their ability to delight their customer. These changes include launching new products, features, tools or processes and are externally initiated by business and technical teams within Amazon to drive revenue or reduce cost.
EU CPM is seeking a passionate and experienced Program Manager (PM) to join a rapidly expanding, cross-functional, international and cohesive project team unified behind the common project goals. You will be expected to develop and maintain the project schedule and apply standard meeting, communication and reporting procedures as well as control mechanisms to steer the project through its various phases ultimately achieving an on-time

Location:
This role can be based out of Luxembourg or Bratislava

Key Responsibilities
· This leader will be responsible for scoping the program - defining the right operational infrastructure, the most efficient processes, the seller and associate facing tools, the self-help content and associate facing SOP’s.
· They will build the Business Requirements Document (BRD) and seek concept approval from leadership.
· They will be responsible for implementation – forecasting, resource allocation, training and go-live decisions.
· They will deliver the business team’s goals and SeSu’s operational goals in parallel and report performance against them.
· Finally, The PM will be responsible for managing all communication between business teams, tech teams and EU operations from associate to director, across the EU and WW network. .
You must be:
· Highly motivated, customer-obsessed, flexible to deal with constantly changing demands to drive improvements on behalf of Amazon Sellers in a fast-paced environment.
· Very strong analytically, being able to translate operational issues into workable solutions. Able to dive deep whilst seeing the big picture.
· An excellent communicator (written and verbal). Active networker.
· Able to demonstrate a strong track record of managing relationships within a matrix style, large-scale, rapid and process-driven environment

You must have:
· A bachelors degree or MBA
· Fluent English, Italian or French would be desirable
· Prince2 Practitioner or Six Sigma Black Belt certification from a recognized body
· 5+ years of experience delivering large, business critical, cross functional projects with global impact
· Operational experience with CRM and other contact management support tools
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded with a competitive compensation package.

If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later. We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our sellers. It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it. It’s as simple as this: Work Hard. Have Fun. Make History.

BASIC QUALIFICATIONS

You must have:
· A bachelors degree or MBA
· Fluent English, Italian or French would be desirable
· Prince2 Practitioner or Six Sigma Black Belt certification from a recognized body
· 5+ years of experience delivering large, business critical, cross functional projects with global impact
· Operational experience with CRM and other contact management support tools.

PREFERRED QUALIFICATIONS

You must be:
· Highly motivated, customer-obsessed, flexible to deal with constantly changing demands to drive improvements on behalf of Amazon Sellers in a fast-paced environment.
· Very strong analytically, being able to translate operational issues into workable solutions. Able to dive deep whilst seeing the big picture.
· An excellent communicator (written and verbal). Active networker.
· Able to demonstrate a strong track record of managing relationships within a matrix style, large-scale, rapid and process-driven environment.


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