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Field Service Coordinator - Potters Bar

Schneider Electric

England, United Kingdom

Schneider Electric is the global specialist in energy management and automation. With revenues of ~€27 billion in FY2015, our 144,000+ employees serve customers in over 100 countries, helping them to manage their energy and process in ways that are safe, reliable, efficient and sustainable. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. At Schneider Electric, we call this Life Is On.

Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric:

The IT Business unit provides critical power and cooling solutions products and services to customers ranging from large data centre operators and enterprises, to small and medium businesses with simple IT networks. It offers centre around uninterruptible power supplies, rack and room cooling systems, power distribution, all managed monitored and controlled by a comprehensive software offer. These solutions are complemented by a range of installed base and energy management services

Your Mission:

The Service Coordinator role is to schedule Internal Field Service Engineers (FSE) & External Service Partners to fulfil service requirements, these include, Start up, PMV, Emergency Callouts. Act as the liaison between customers, internal resource and external service partners/suppliers to meet service delivery requirements.

This role will be based in Potters Bar.

Your responsibilities:

Essential Functions

- Optimise FSEs allocated time and schedules
- Apply technical guidelines according to technical support information
- Schedule maintenance visits
- Schedule batteries and ad hoc business interventions
- Schedule technical visits or audits initialized by Project, Enterprise & mid market or Services sales
- Manage external partners services
- Schedule Start ups in conjunction with the Project Department
- Ensure customer database is kept up to date
- Coordinate spare parts, delivery and retrieval

Secondary Functions

- Manage internal and external orders
- Monitor spare parts and batteries recovery
- Control customer credit worthiness
- Create new customers in the database (reactive mode)
- Create fixed price T&M for reactive mode intervention and validate

About you:

The Ideal Candidate will have
- Strong computer skills such as word, excel, email etc.
- Written - ability to communicate in a clear and concise manner with internal and external customers.
- Fluent English is mandatory. Other European languages such as French and Italian are an advantage
- Strong time management skills
- Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.
- Detail oriented and able to meet deadlines
- Strong problem solving skills
- Work both independently and as part of a team
- Tactful and effective at dealing with difficult / irate customers


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