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Product Lifestyle Management (PLM) Systems Administrator

University of Sheffield

Sheffield, United Kingdom

Summary:
As the AMRC continues to grow, we need to continually improve to maintain our world-class reputation. We have identified an opportunity for an experienced PLM systems administrator to contribute to the ongoing success of the organisation, by facilitating functionality development and rollout, and maintenance of our Windchill PLM system.

In this role, you will provide AMRC-wide support by working with personnel throughout the organisation and external parties. You will gain understanding of the requirements for the PLM system, and implement the necessary system configuration to enable the required functionality.

If you have an interest in high value manufacturing such as aerospace and automotive, then every day will bring the opportunity to work alongside personnel carrying out applied state of the art research relating to this technology. You will support step change improvements in our operating practices whilst being supported to develop your skills.

Your immediate colleagues will be two small teams (IT and Quality and Environmental Management) supporting a large and complex organisation. You will need to communicate effectively with a wide range of personnel, manage and prioritise a variable workload. Your knowledge of information management systems and experience of front-end administration of complex computer systems will be critical in successfully achieving the objectives of the role.

The successful applicant will hold a good honours degree (or equivalent experience) in Information Systems Management. We are looking for someone who has the same real passion for improving the day to day working practices of all personnel as we do, and is self-motivated to complete short and long term projects. You will be offered a clear progression route and be able to shape the role because it is a new position.

Support will be provided to allow you to concurrently develop your knowledge and skills with regard to Windchill ProjectLink and Windchill PDMLink whilst working to implement and roll out additional functionality and undertaking day to day maintenance and administration of the system which is already up and running.

Main Duties and Responsibilities
• Support the Head of Q&E with all PLM Systems Administration and embedding digital processes within the Management Systems of the AMRC.
• Continued administration of AMRC production Windchill system. Undertake other activities as required to ensure that all PLM Systems Administration activities within the AMRC are undertaken in a timely and efficient manner, working closely with senior colleagues.
• Ensure the AMRC IT Team is updated with change requests and any potential service-affecting issues. Administration of Windchill user accounts, both AMRC internal and external, including vendors, members and collaborative partnerships.
• Ensure external user accounts contain valid email addresses and work with the Quality team to ensure those accounts are kept up to date and role/group access is valid.
• Administration of the test and development environment for validation of planned changes to production environment.
• Form design using the Windchill framework for auto population of document templates. Organise meetings and appointments with large sets of people from both inside and outside of the AMRC and University, including sending timely reminders for all stakeholders when working on projects.
• Participate in business process mapping in association with the Q&E team in order to facilitate efficient digital working in the AMRC.
• Undertake formal Windchill Business Administration training.
• Work closely with the AMRC’s membership software vendor support partnerships in order to facilitate technical resolutions and system-wide changes.
• Deliver end-user training sessions across the AMRC providing guidance on the correct use of Windchill and associated Quality documentation to ensure adherence to the Quality Management System.
• Respond to end-user queries across the AMRC relating to the operation of Windchill in a project context.
• Liaison with technical project managers to provision access to projects or where queries arise regarding access to specific projects.
• Define, create and implement business logic processes for systems integration of PTC products.
• Ensure isolated installations of Windchill, such as demonstrator sites or project-specific sites (digital shopfloor, other vendor integrations) are maintained appropriately.
• Coordinate future upgrades of Windchill system(s) with internal Quality and IT teams.
• As a member of our Professional staff you will be expected to demonstrate a commitment to the professional behaviours set out in the Sheffield Professional Framework.


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