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Manager, Network Reliability and Optimization


Dublin, Ireland


Job description

Amazon¹s network is a key differentiator for Amazon Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon, including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

Are you ready to own the network availability for the largest cloud network on the planet? The Network Reliability & Optimisation Manager is responsible for a team of 6-8 highly qualified network engineers who own operational escalations; in-depth troubleshooting and root cause analysis; proactive availability risk mitigation; and performance optimisation engineering. They continue to improve our operational environment through process and automation. AWS leaders are technical and understand their environment to accurately represent operational issues and exercise high judgment during high severity events.

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.


Network Measurement
As a Network Reliability & Optimisation manager you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our issues, network capacity, vendor equipment/failures analysis and network performance.

Technical Leadership
As a manager of a highly technical team which has responsibility for operational availability of the AWS global network, you will be expected to have a deep knowledge of your area. As part of your role, you will be required to review and approve network changes for your team. Additionally, you will on occasion need to develop a detailed, low-level understanding of network issues that occur and to be able to represent those issues at operational senior level review meetings.

Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organisation but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.


Primary Qualifications

Must have a high degree of organisation and be very detail-oriented. Must be able to interact with and influence people at all levels and have excellent public speaking skills. Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon. Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical team is crucial to success. The successful candidate will have a proven track record of success in driving operational excellence, including coordinating and driving issues to resolution autonomously utilising excellent judgment skills.

· Bachelor Degree in Computer Science or relevant degree/experience
· Minimum of 5+ years experience in technology roles and 3+ years in a Network or Systems Engineering management role
· Past experience with network operations either as a manager or individual contributor
· 3+ Years Experience communicating/presenting to senior leadership
· 3+ Years Experience in building and managing a team of strong technical people
· Past experience running teams of 6+


· 8+ years in a technology role and 4+ years in a management
· Depth of experience creating and implementing high quality, high volume recruiting plans
· Experience contributing to the creation and implementation of high quality, high volume recruiting plans
· Experience presenting root cause analysis and error correction from operational events to senior management
· Working knowledge and experience of developing operational metrics
· Working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting)
· Experience with ISP and Internet scale routing
· Experience in agile management methodologies
· Experience with lean methodologies and Six-Sigma or similar qualification

Key Skills
· Strong leadership skills
· Strong technical skills
· Strong interpersonal skills
· Strong mentoring skills
· Strong presentation skills
· Ability to cope under pressure
· Ability to understand and drive service management/SLAs
· Ability to coordinate multiple activities and work in a high pace environment.


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