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Business Manager, Special Projects


London, United Kingdom


Amazon is seeking an experienced and entrepreneurial Business Manager, based in London, UK, to join a special project team on a customer-experience strategy project in 5 geographic locations. This team is responsible for creating and growing an innovative new project that will inform larger company decisions.

The Business Manager will be both strategic and hands-on in building and growing this project. They will provide analytical support for key business decisions, participate in planning cycles, work on supporting customers and drive innovation with a goal to continuously improve the customer experience.
The role will be a good fit if you:
· Are entrepreneurial and enjoy working with ambiguity
· Are a creative problem solver and self-starter who can work well both independently and in a team.
· Thrive in a fast-changing environment
· Are highly analytical and able to communicate complex issues in a clear and concise way
· Have a passion for E-Commerce

Key Job Responsibilities
· Owning key streams of the project in the UK, including running day-to-day operations and regular business reviews
· Identifying and analyzing new business opportunities, metrics, key performance indicators, and risks
· Support the growth of the project across multiple innovations from a strategic and operational viewpoint
· Developing and managing complex business processes, including developing an end-to-end analytical framework to help the organization interpret and take action on data
· Performing deep-dive analysis to understand and describe the drivers of the business
· Liaising with external service providers and vendors to drive project results
· Navigate internal teams and work with diverse cross-functional groups, including business teams, finance, sales, technology, support, fulfillment, and supply chain
· Collaborating with internal business partners to ensure project output is leveraged to its fullest
· Participating as a hands-on leader in the business and providing thought leadership to improve processes and growing the business


· Bachelor's degree in Business, Economics, Science or equivalent and/or strong experience in relevant fields
· Minimum 7 years of experience or master’s degree and 5 years of experience, or an equivalent combination of education and experience
· Strong analytical capabilities
· Understanding of E-Commerce and retail
· Strong technical competencies and ability to utilize systems to extract, capture and interpret data
· Experienced business manager who can lead and influence teams cross-functionally to success
· Excellent interpersonal skills — including written and oral communication skills (English)
· Entrepreneurial/ keen interest in developing businesses
· Willingness to roll up your sleeves and do whatever is necessary; general manager/ owner mentality


Preferred skills and Qualifications
· Financial acumen including familiarity with forecasting, budgeting, variance analysis and related skills
· Experience in digital marketing or building brands, including experience using Google analytics and similar software
· Strong project management or management consulting experience
· Experience with finance in business such as E-Commerce, Retail, Retail Operations
· Track record of handling changing priorities and showing good judgment when working in stressful situations
· Strong sense of urgency and personal commitment
· Able to work with business partners in understanding the business requirements and implementing solutions
· Able to leverage data to drive decision making.


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