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Account Manager

Amazon

London, United Kingdom

Amazon.com opened on the World Wide Web in July 1995. The company is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. Customer reviews, 1-Click shopping, personalized recommendations, Prime, Fulfillment by Amazon, AWS, Kindle Direct Publishing, Kindle, Fire phone, Fire tablets, and Fire TV are some of the products and services pioneered by Amazon.

About Amazon Pay
Over the past 20 years Amazon has earned the trust of over 300 Million active customers by providing unprecedented convenience, selection and value on Amazon.com. Now, this same purchase experience can be made available anywhere you shop. Merchants who enable Amazon Pay make it easy for millions of the web’s most valuable consumers to safely purchase from them in just a few clicks or taps using the information already stored in their Amazon account. This helps merchants quickly turn visitors into high-value customers, lower acquisition costs, improve conversion rates, and rapidly boost sales revenue. Pay with Amazon is now offered in countries in North America, Europe, and Asia, and continues to grow.
Amazon Pay is the means by which Amazon extends its relationship with customers beyond its sites. Amazon Pay exports the convenience, trust, and preference for Amazon across the web, apps, and other connected devices. Our goal is to become the method that every customer chooses to pay a merchant, worldwide. Amazon is bringing together its unrivaled customer data, world-class personalization technologies and unique positioning within the ecommerce value chain to enable other retailers and partners to create unique commerce and purchase experiences that benefit buyers and merchants globally. With a relentless obsession for our customers – both merchants and buyers – we are growing rapidly and offer a unique opportunity to join a small, high-visibility organization that has the potential to contribute to a sizeable part of Amazon’s overall growth.

What is the Role?
As an Account Manager, you will manage a targeted portfolio of accounts ranging from Enterprise to Large merchants, with the aim to forge stronger account relationships while growing/retaining the business. The UK merchant base covers the full breadth of industry segments: physical and digital products and services across all industry verticals. You will help merchants scale their business by leveraging a combination of Amazon assets, implementing checkout best practices and activating new buyers. You will anticipate and understand the merchant’s needs, advocate their voice, and partner with them to ensure Amazon Pay will help support and grow their business. You will also work across Amazon to be the front line for the merchant (e.g. integrating a new feature, driving promotional marketing, handling account issues, etc).

Role Objectives:
· Manage a robust UK Amazon Pay Merchant portfolio
· Achieve business targets across key focus areas
· Interact with and influence senior Merchant stakeholders, as well as Amazon leaders
· Lead strategic projects and initiatives to significantly grow and retain the existing Merchant business
· Facilitate customer adoption of key product features and tools
· Drive business analysis and develop strategic recommendations to improve the business
· Deliver ongoing day-to-day operational improvements· Deliver ongoing day-to-day operational improvements
· Deliver ongoing day-to-day operational improvements
BASIC QUALIFICATIONS

· Customer obsessed: demonstrated ability to identity business opportunities by starting first with customer pain points
· Trailblazer: experienced leader in Account Management in high tech and/or payments industries, with 7+ years in companies ranging from large established players to dynamic startups. eCommerce, m-commerce or ePayments experience preferred. Owner and Entrepreneur mentality; willingness to roll up sleeves to meet goals
· Agile thinker: proven ability to identify business opportunities from strategic and operational perspectives. Keen analytical and quantitative skills, ability to use hard data and metrics
· Deal Maker: Track record of defining and closing complex relationship contracts with Enterprise level companies.
· Influencer: Ability to influence senior leaders internally and externally. Excellent verbal and written communication skills: ability to synthesize and clarify through communication.
· Relationship builder: Track record of ensuring the successful management and growth of Customer relationships. Ability to operate in a complex organization and reach internal agreements on the separation of roles and responsibility
· Strong bias for action: ability to juggle multiple competing priorities and create a sense of urgency in a fast-paced, dynamic environment. Highly organised and results oriented

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