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Manager, Network Reliability and Optimization

Amazon

Dublin, Ireland

DESCRIPTION

Job description

Amazon¹s network is a key differentiator for Amazon Cloud Computing and Web Services (AWS), enabling the global operation of thousands of applications across hundreds of thousands of servers worldwide. The AWS Networking team develops and operates the network platform for all of Amazon including e-commerce products and cloud computing solutions. This platform is industry-leading for its efficiency, throughput and reliability, and it is critical to the success of hundreds of thousands of AWS customers.

Are you ready to own the network availability for the largest cloud network on the planet? The Network Reliability and Optimisation Manager is responsible for a team of 10-12 highly qualified network engineers who own operational escalations; in-depth troubleshooting and root cause analysis. This role has regional ownership for much of our global network. Our network reliability manager is expected to further enhance the highest level of availability AWS is well known for. They will identify and mitigate any network problem that could lead to customer impact.

Our engineers, managers and leaders are innovators at heart; come join us and become integral to the technology company that is the past, present and future of real Cloud Computing.

Responsibilities

Operational Excellence
As a manager within the Networking team you will be expected to drive operational excellence in everything we do. This includes creating sane processes and procedures to improve efficiency in our day-to-day tasks and projects.

Network Measurement
As a Network Engineering manager you will be expected to drive quality into the metrics we report to assist us in focusing on the areas that give us the best ROI. This includes measurement of our issues, network capacity, vendor equipment/failures analysis and network performance.

Technical Leadership
As a manager of a highly technical team, which has responsibility for operational availability of the Amazon global network, you will be expected to have a deep knowledge of your area. As part of your role, you will be required to review and approve network changes for your team. Additionally, you will on occasion need to develop a detailed, low-level understanding of network issues that do occur and to be able to represent those issues at operational management review meetings.

Recruiting and Hiring
You will take the lead in hiring quality personnel who not only fit the needs of the current organization but also will allow the team to scale with platform and service growth. You will coordinate with Amazon and external recruiting staff to evaluate potential candidates, participate in initial phone screens and provide relevant guidance and feedback during on-site interview loops. You will also be responsible for ensuring that proper training takes place for all new hires.

8 hours x 7 days Oncall
As the leader of this team, you will be expected to be part of a 8x7 management escalation rotation.

BASIC QUALIFICATIONS

Primary Qualifications

Must have a high degree of organization and be very detail-oriented. Must be able to interact with and influence people at all levels and have excellent public speaking skills. Must have the ability to contribute to and support long-term visions and direction regarding Networking at Amazon. Experience in building and managing a team of strong technical people, and prior ownership of the operation of a mission-critical team is crucial to success. The successful candidate will have a proven track record of success in driving operational excellence, including coordinating and driving issues to resolution autonomously utilizing excellent judgment skills.

· Bachelor Degree in Computer Science or relevant degree/experience
· Minimum of 5+ years experience in technology roles and 3+ years in a Network or Systems Engineering management role
· Past experience with network operations either as a manager or individual contributor
· 3+ Years Experience communicating/presenting to senior leadership
· 3+ Years Experience in building and managing a team of strong technical people
· Past experience running teams of 8+

PREFERRED QUALIFICATIONS

· 8+ years in a technology role and 4+ years in a management
· Depth of experience creating and implementing high quality, high volume recruiting plans
· Experience contributing to the creation and implementation of high quality, high volume recruiting plans
· Experience presenting root cause analysis and error correction from operational events to senior management
· Working knowledge and experience of developing operational metrics
· Working knowledge of Networking (TCP/IP, Routing/Switching & Troubleshooting)
· Experience representing your team/technical area to senior management
· In-depth knowledge of Networking
· Experience in contributing to the definition and implementation of automation opportunities within an operations environment.

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