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Head of Solutions Architecture, DRS Europe

Amazon

London, United Kingdom

The Dash team is looking for an experienced and motivated leader who possesses a unique balance of technical depth and strong business acumen in the UK. This role will support Dash Replenishment Service (DRS), Amazon's consumer-facing internet-of-things (IoT) solution for device manufacturers to provide automatic reordering for the consumables that their devices use (e.g., a printer that automatically reorders ink before supply runs out). The scope of this role is across UK, Germany, France, Italy, and Spain, with ~30% travel time.

You will be positioned at the forefront of consumer-facing IoT, working with some of the largest device manufacturers in the world to develop scalable, flexible and resilient architectures that delight customers and accelerate the adoption of DRS. As a trusted customer advocate, you will help manufacturers understand best practices within IoT, and specifically how DRS can drive meaningful new revenue and customer engagement for their products. You will have the opportunity to work with industry leaders and help shape and execute IoT product roadmaps in support of automatic replenishment within organizations globally.

As a Principal, Solutions Architect, you will serve in an externally-focused, technical pre-sale and post-sale capacity as the primary technical point of contact to help device manufacturers through the development and device certification process leading up to the launch of their DRS-enabled devices. You will also liaise between device manufacturers and teams across Amazon’s DRS organization including engineering, product, and business development, to craft and support flexible, scalable, customer-facing software architectures that ensure that DRS device manufacturers and end-customers have excellent end-to-end automatic-replenishment experiences.

To be successful as a SA in this role you will also need to:

Be customer obsessed. Bring your knowledge of technology and customer experience design to complex problems and create elegant solutions that device manufacturers using DRS can delight their customers with.

Be scrappy. The Dash team operates like a start-up – we move fast, learn, and adapt along the way. We’re looking for someone willing to roll up their sleeves as an individual contributor, solve problems using data and good judgement, and be comfortable working with a high degree of ambiguity.

Be a leader and an influencer. DRS is on the cutting edge of consumer-facing IoT. You will be able to inform and influence manufacturers’ IoT product roadmaps and convince them of the benefits of automatic replenishment as a strategic part of their IoT plans.

“Work hard. Have fun. Make history.” In this role, you will find that you love what you do. You will thrive on inventing, delighting customers, and working hard to take on challenges that make a big impact.

BASIC QUALIFICATIONS

· 8+ years of experience evangelizing and building consumer-facing technology solutions for external partners.
· Proficiency with software development (e.g., ability to troubleshoot code and work with engineering and product stakeholders).
· Deep understanding of systems and API design.
· Executive-level communication skills and ability to influence senior decision makers.
· Experience delivering solutions in scrappy, highly ambiguous environment.
· Direct experience building and delivering IoT solutions.
PREFERRED QUALIFICATIONS

· Experience building mobile app solutions
· Experience designing and delivering mobile applications
· Experience migrating or transforming legacy solutions to the cloud
· Experience in business development or sales


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