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Order Management Co-ordinator - Italian

Schneider Electric

Galway, Ireland

The Order Management Coordinator will be responsible for acting as a single point of contact for proactively supporting the working relationships with SE direct transactional accounts (incl Intercompany accounts). They will be the primary contact for supporting customer’s order delivery requirements including scheduling, resolution of pricing issues and interfacing with Supply Planning for product availability and general account support within an account set.
Specific responsibilities include, but are not limited to, proactively managing open orders, fielding outgoing calls to direct transactional accounts regarding backorder management, and ensure on time delivery, field incoming inquiries from direct transactional accounts regarding logistics, order fulfilment, and SE order management policies.
They will also be responsible for improving OPCT (order processing cycle time) as well as working with other internal departments to improve on time delivery along with customer satisfaction, as well as other duties as required by management.

Essential functions:

Proactive transactional account/ order support as outlined above in the Job Summary.
Communication with internal and external customers regarding order and delivery status.
Notify customers of upcoming back-orders.
Notify customers/sales on pricing changes on monthly basis.
Validate that purchase orders are compliant with Schneider corporate & finance guidelines.
Proactive communication with sales on EMEA back-orders and recover plan as well as on expected supply chain shortages.

Qualifications and experience required:

You will have a Bachelor’s Degree or other relevant 3rd level business qualification with related experience in this area.
Solid experience with both ERP and CRM systems. Microsoft Suite, Visio,
and E-Mail communication tool.
Ability to deal with stressful situations & multiple conflicting priorities and strong ability to multitask and work in a fast paced, constantly changing environment.
Ability to work well with people.
Excellent listening, questioning & communication skills (written & verbal), including good phone skills & strong interpersonal skills
Demonstrated analytical & Problem-solving ability
Solid understanding of business processes & organizational structures
Strong “I can” attitude & strong sense of ownership of customer issues. Positive attitude is a must for this role.
Fluency in English & Italian both verbal and written

This is a great opportunity to join Schneider Electric and power your career! You will be joining an international, dynamic, and responsible company, with an enviable reputation in the market. Schneider fosters the development of all its’ people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice – apply now online.

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